Kathryn Simons-Porter Email and Phone Number
Kathryn Simons-Porter work email
- Valid
- Valid
- Valid
Kathryn Simons-Porter personal email
As a seasoned professional in the Contact Centre industry for over 25 years, I'm driven by a passion to revolutionise customer experiences through innovative strategies and advanced technologies.My journey includes certifying as a Customer Experience (CX) Specialist, successfully owning and selling a business to a renowned UK telco, and frequently speaking at CX events around the Europe. With a Post Graduate qualification in Artificial Intelligence and the Emotional Intelligent Workforce, I blend cutting-edge technology with human empathy to elevate the customer journey. I have been recently approached to co-author a book on GenAI, my chapter being around GenAI, Emotional Intelligence and Greater Business Outcomes - so thats my Summer activity this year!Here are a Few Key Milestones: Certified CX Specialist with a commitment to elevating customer service standards. Over 25 years of expertise selling solutions to Contact Centres, fostering industry-wide impacts. Successfully founded and sold a business to a well-known telco, demonstrating entrepreneurial success. Frequent CX speaker, sharing insights and leading conversations on customer experience best practices. Post Graduate in AI and the Emotional Intelligent Workforce, bridging the gap between technology and human touch. Regular judge in CX competitions, recognising and celebrating excellence in customer experience.CORE SKILLSRevolutionising Contact Centres - Expert strategies for transforming traditional contact centres into customer satisfaction powerhouses.Harnessing Artificial Intelligence - Integrating AI to enhance customer interactions and streamline operations.Developing Business and Customer Strategy - Crafting strategies that align business goals with customer needs for maximum impact.Driving Customer Loyalty - Implementing initiatives that build lasting customer relationships and loyalty.Innovative Problem-Solving - Utilising creative approaches to overcome challenges and drive continuous improvement.If you feel that my expertise could be of benefit or you're seeking insights into achieving similar results, please don't hesitate to get in touch. I'm always open to starting a conversation and would be happy to see how I can help.
Talent Unlimited
View- Website:
- talentunlimited.io
- Employees:
- 7
-
Chief Customer Officer (Fractional)Talent UnlimitedLeeds, Gb
-
Principal Contact Centre SpecialistZendeskLeeds, Gb -
Vp Sales EmeaLocal Measure Apr 2024 - PresentSurry Hills, Nsw, AuRapid pace of technology, coupled with ever-changing behaviour of consumers means fast Time to Value of use cases is critical to success. However, the new world Generative AI can be daunting, not knowing where or how to start when it comes to CX/AX Transformation, and often not having the in-house Developer resource. Local Measure is a Global provider of pre-configured omnichannel CCaaS solutions, developed in association with AWS. The Local Measure 'Engage' platform streamlines communication technologies and GenAI into a unified system, allowing seamless integration of voice, digital messaging, email, and chat within a single platform. Our focus lies in empowering customers with multi-modal self-service capabilities, seamlessly transitioning between channels when needed. Our AI-driven approach significantly enhances efficiency by automating tasks, providing real-time support to agents, and facilitating interaction summaries, translations, and closures. We’ve successfully assisted numerous clients, including Vodafone NZ (now One NZ), News Corp, Allegiant Airlines in reducing operational costs by removing hundreds or even thousands of agents from their customer service operations. -
MemberWomen In Cx ™ Dec 2023 - PresentLondon, GbI’m a member of the world’s first online community for women in Customer Experience where we network, share experiences and support one another to grow both personally and professionally. We are here to teach each other, and also learn from one another across our Global network. We are:✨ Courageous✨ Inclusive✨ Collaborative✨ Authentic -
MemberWomen In Cx ™ Nov 2023 - PresentLondon, Gb
-
Principle Sales Leader & Cx SpecialistKore.Ai Apr 2023 - Mar 2024Orlando, Florida, Us -
Director Of Partner Gtm Excellence (Customer Service) Emea & AmericaPegasystems Jun 2022 - Mar 2023Cambridge, Ma, UsHighly collaborative, engaged and proactive partnerships lead to faster and greater success for us all - and by 'all' that includes the end client and the outcomes that combined value propositions go on to deliver. Working across two Pega regions and a number of countries (with many customer service nuances) I shape the partner Pega Customer Service Go-To-Market strategy for our key Alliances and (working in alignment with the Pega regional teams) ensure that the Partner is not only educated and enabled but they understand 'Why Pega' - when to position Pega CS, how to position Pega CS and how together we can create differentiated and compelling propositions that can achieve faster outcomes than the 'typical norm'. This is accomplished with Pega's unique Low Code architecture and ability to orchestrate across existing systems / channels and platforms for true pervasive transformation - at scale and speed. -
New Business Senior Account ExecPegasystems Jul 2021 - Jun 2022Cambridge, Ma, Us
-
Omnichannel Transformation SpecialistNice Ltd Jun 2020 - Jul 2021Hoboken, New Jersey, Us -
Emea Cloud SpecialistNice Ltd Oct 2019 - Jul 2021Hoboken, New Jersey, UsNICE is one of the very few remaining Contact Centre & Workforce Optimisation global powerhouses, with decades of proven high success in the design and delivery of CX and EX transformation, underpinned by their innovative and visionary technology. Cloud migration / adoption, AI and data analytics are some of the key forces enabling organisations to really place their People and Customers at the heart of their Business Growth Strategy; my role here is to work with our customers (new and existing) - guide them on ‘best practice’ and develop their Experience strategy. My work and skills can be equally applied to C Level discussions and working within the Operations to gain a more ‘under the hood’ understanding of pain points across both the customer and employee journey.
-
Snr Contact Centre Bdm - EmeaCisco Jun 2017 - Oct 2019San Jose, Ca, UsWorking on large and complex opportunities across EMEA helping customers on their CX transformation, and cloud migrations. -
Customer Experience (Cx) SpecialistDimension Data Aug 2015 - Jun 2017Bryanston, Johannesburg, ZaAt Dimension Data, I work with CX Professionals and CXO of organisations across all sectors helping them with their Customer Experience and / or Contact Centre strategy, prioritising their travel from ‘As Is’ state to their desired ‘To Be’ position. This could be a review of the entire CX journey, across all nine customer touchpoints, or it could be a focus on a specific area such as omnichannel (single view of the customer), or customer journey mapping, or workforce optimisation, or looking at innovation through the use of the Internet of Things – and so delivering excellent customer experience. The core of the knowledge held within the CX Division at Dimension Data is insight gained from the acclaimed Dimension Data Global Benchmarking Report. Now in its 19th year and taking insight from over 1300 global organisations across all industries from over 80 countries, it is regarded to be the most highly regarded Benchmarking report of its kind due to the richness of data and the history behind it. This insight is used as a starting point to our consulting services to define strategy, and then using technology from our Partners such as Genesys and Cisco, to underpin and enable transformation. Please feel free to contact me to discuss how we can help your organisation further. -
Public Sector Acquisition - HealthVodafone Uk Sep 2014 - Jul 2015London, GbAt Vodafone I collaborate with all NHS healthcare organisations, across all levels covering London and the South-east of England. Helping them with their Transformation and their Better Ways of Working projects, providing true end-to-end solutions. These solutions hold three key proven deliverables; significant cost reductions, enhanced patient care, and increased workforce efficiencies. -
Business Development ManagerNetcall Plc Nov 2011 - Apr 2014Bedford, England, GbWorking as part of the Public Sector team (Health) I worked with healthcare organisations across all levels of care with key focus on contact centre transformation. -
OwnerDenticom Ltd Jan 2008 - Mar 2011A National dental industry brand; Denticom helped practices capture more business, retain clients and become more profitable by implementing various technologies; telephone systems, call management reporting, CTI, call recording, and digital media. Recognised by the DoH for improving Patient Access - eliminating the engaged tone, giving the ability to book/cancel/amend appointments and record calls for safeguarding. -
National Sales ManagerNetwork Europe Group Apr 2004 - Nov 2007NEG Surgery Line (now Daisy Surgery Line) is the main provider of telephony and technology to Primary Care. Ensuring that patients can access their practice 24/7 to book, cancel or amend their appointment. Here I led a 11 strong sales team who all worked with practices helping them with their patient journey strategy.
Kathryn Simons-Porter Skills
Kathryn Simons-Porter Education Details
-
University Of LeedsMba -
Pearson College London
-
The University Of SheffieldPublic Sector Management
-
Tadcaster Grammar
Frequently Asked Questions about Kathryn Simons-Porter
What company does Kathryn Simons-Porter work for?
Kathryn Simons-Porter works for Talent Unlimited
What is Kathryn Simons-Porter's role at the current company?
Kathryn Simons-Porter's current role is Chief Customer Officer (Fractional).
What is Kathryn Simons-Porter's email address?
Kathryn Simons-Porter's email address is ka****@****ice.com
What schools did Kathryn Simons-Porter attend?
Kathryn Simons-Porter attended University Of Leeds, Pearson College London, The University Of Sheffield, Tadcaster Grammar.
What skills is Kathryn Simons-Porter known for?
Kathryn Simons-Porter has skills like Customer Experience, Solution Selling, Speech Recognition, Consulting, Business Transformation, Channel, Shared Services, Voip, Local Government, Account Management, Sales, Channel Partners.
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial