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• 1 year in Employee Experience - communications, leadership updates, web site design and maintenance, employee engagement, internal client satisfaction, diversity initiatives6 years in Talent and Business Process Management – job descriptions, succession planning, academic internships, resource center management, needs assessment facilitation• 24 years experience in corporate training - needs assessment, project planning, course design and documentation, classroom and web facilitation• 24 years experience in information technology - user-end mainframe applications, VAX & UNIX systems, client server operating systems and applications• 11 years managing a training unit• 3 years managing a testing unit• Over 25 years in the banking industry - regional, wealth management, corporate trust, corporate retirement services• 3 years experience in the pharmaceutical industry - documentation and trainingSpecialties: Talent Management; Systems and Communications Training, Course Design, Documentation and Facilitation; System Testing
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Vice PresidentM&T Bank Mar 2016 - PresentBuffalo, New York, UsMember of the Employee Experience Team for Banking Services; a 1600+ organization. Responsible for internal communications including bi-weekly newsletter, monthly leadership update, web site design and maintenance, employee and department spotlights, project updates and divisional news. Support employee engagement and internal client satisfaction initiatives. Member of intergenerational and women-in-networking resource groups. -
Vp Talent Management, Trust & Investment Services Department Section ManagerWilmington Trust Jan 2008 - PresentWilmington, De, Uso Training and testing lead for major system and process conversiono Manage Talent Management Section activities and staffo Design, document, and facilitate technology, communication, and client service training programs to company-wide staff in support of our company’s core business lineso Serve as Relationship Manager for our Academic Partnership Program with the University of Delawareo Ensure department’s job descriptions are current and placed into job families for career-pathingo Manage the department’s mentoring programo Established leadership training curriculumo Manage training budget for department; approximately 200 staff memberso Manage department-wide recognition programo Established and currently oversee departmental Resource Center -
Avp, Application Implementation ManagerWilmington Trust Jan 2005 - Jan 2008Wilmington, De, Uso Manage the Training & Testing Management & Support sectiono Provide PC Liaison duties to 15 individuals, including troubleshooting PC problems, taking hardware and software inventories, testing software and platform upgrades, communicating important technology changes or issues and assisting with platform migrationso Member of the Education Council; working to develop core curricula across job functions, helped to develop and run an employee “training fair”, worked with Information Technology and Human Resource personnel to develop an on-line training registration programo Coordinate training rollout of new and upgraded trust applications; perform needs assessments to determine nature and design of trainingo Test new and upgraded applicationso Support end-users on trust related computer applicationso Serve as departmental Diversity Liaison
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Senior Financial Services Officer, Trust Systems Training ManagerWilmington Trust Nov 1997 - Jan 2008Wilmington, De, Uso Designed and facilitated training courses supporting trust system computer applicationso Created custom on-line help systems for in-house software applicationso Provided first line client supporto Tested new and upgraded applications
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Documentation & Training SpecialistPc Concepts Nov 1994 - Nov 1997o Created and edited training manuals for off-the-shelf software applicationso Created custom documentation for several area companieso Contracted to a major pharmaceutical company to develop and facilitate training courses in support of their research & development division; created on-line help file for custom software application and template
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Training SpecialistZiff Technologies Nov 1990 - Nov 1994Contracted to major area companies to deliver software training to their employees; included both off-the-shelf and custom applications
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Certification Program SpecialistFidelity Bank Nov 1978 - Aug 1990Atlanta, Georgia, Uso Managed a program for branch platform personnel where they would complete a series of training courses to advance their job level and pay scale; wrote a number of courses for this programo Facilitated training sessions for platform personnel moving from a manual system to an automated system
Kathryn Spencer Skills
Kathryn Spencer Education Details
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University Of DelawareMusic Education -
University Of DelawareComputer Technology
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Cannon Financial InstituteInvestment Management
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Rctaylor GroupDisc Profile
Frequently Asked Questions about Kathryn Spencer
What company does Kathryn Spencer work for?
Kathryn Spencer works for M&t Bank
What is Kathryn Spencer's role at the current company?
Kathryn Spencer's current role is Vice President at M&T Bank.
What is Kathryn Spencer's email address?
Kathryn Spencer's email address is ks****@****ust.com
What is Kathryn Spencer's direct phone number?
Kathryn Spencer's direct phone number is +161025*****
What schools did Kathryn Spencer attend?
Kathryn Spencer attended University Of Delaware, University Of Delaware, Cannon Financial Institute, Rctaylor Group.
What are some of Kathryn Spencer's interests?
Kathryn Spencer has interest in Social Services, Children, Horses, Economic Empowerment, Web Site Administration, Civil Rights And Social Action, Volunteer Activities, Education, Dogs, Poverty Alleviation.
What skills is Kathryn Spencer known for?
Kathryn Spencer has skills like Software Documentation, Banking, Financial Services, Training, Leadership, Management, Risk Management, Mutual Funds, Portfolio Management, Wealth Management, Business Analysis, Human Resources.
Who are Kathryn Spencer's colleagues?
Kathryn Spencer's colleagues are Catherine Yedalian, Rebecca Hoy, An Well, Jo'el Eccleston, Tim Bridges, Norhaniya Norsamina, Benjamin M..
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