Working as a member of the PMO delivering IM&T related programmes and projects within Digital and Data Services for the Countess of Chester Hospital.I am involved in collaborating with other project members to determine and handle the technical and operational tasks, links and possible problems that will affect the delivery of projects. I support the programme management office by providing administrative support for all projects and support performance improvement.I also support, facilitate and monitor progress of projects within the Trust and Local Health Community. Managing project action plans and trackers, and help with the smooth transfer of projects to business as usual as required.I maintain project databases and resources and support the Programme Manager (PMO Lead) in the coordination of their programme of work and deputising in their absence. I also manage small projects independently.I have full responsibility for managing new project requests coming into the project management office, and ensure they are allocated to the correct pathway, update sponsors and stakeholders as appropriate.I work closely with customers, clinical leads, IT technicians and project managers to deliver a portfolio of projects. I am responsible for identifying key pressures and issues within projects and assist in addressing and overcoming them or escalating where appropriate.I plan and coordinate activities for specific projects including the selection of venue, provision of any necessary materials making sure that they run smoothly and the multi-disciplinary team work well together.I lead and facilitate programme coordination meetings ensuring issues and risks are logged appropriately and mitigating actions sought in the absence of the programme manager. I am improving and further developing current project management office processes which have an impact on the wider team and customers.

I assist with the running of the family property business on a part time basis. My role is mainly planning and managing renovation projects including supervising contractors, interior design, marketing plus ensuring that the properties meet all the legislative requirements. I also manage the office staff ensuring they fulfil their weekly and monthly duties and assigning projects for them to deliver.

After the formation of Bridgewater Community Healthcare NHSFT and a subsequent corporate restructure, my role was adapted to be Project Support Officer for the Corporate Performance Team. This was similar to my previous role in terms of project support but based mainly around corporate projects and Trust performance monitoring and improvement.I was involved with the Trust's journey to achieving Foundation Trust (FT) status by creating a process for completing the monthly FT pipeline reports which were sent to the Strategic Health Authority and later developed into the Single Oversight Framework for Monitor. I was responsible for getting the required information from senior managers and directors, completing the online template and getting sign off on a monthly basis until FT status was achieved.My role also developed to include assisting with writing bids for tenders for new business for the Trust and actively seeking new business opportunities, then presenting these via a report to formal meetings with recommendations.Another key aspect of my role was to facilitate the completion of the monthly integrated performance report that went to the Board subcommittee and on to the Trust Board. This involved using a number of Microsoft Office software as well as advanced word and document processing skills. The completion of this report within a tight schedule required extensive communication and organisation skills to work with various levels of management staff, analysing and comparing the information provided.My previous training also allowed me to play a key role in annual planning for the team and facilitating 'kick-start' or project refocus events. I also regularly conducted process mapping sessions if there was a process that needed to be created or improved on within the team. MS Visio was then used to document the processes created/improved and MS PowerPoint to present them back to the team.

My role was to provide comprehensive personal assistance and project support to the General Manager for Business Development and Performance Management. This included providing administrative and project support for the expansion and redesign of clinical services. This involved liaising with staff of all levels both internal and external to the Trust. I was the first point of contact for inquiries to the General Managers and filtered day to day correspondence and telephone calls. I assisted with project planning, communication and training. I was responsible for delegating work relating to projects to the Care Group Manager's administration staff. I also provided assistance to work stream leads on the use of project management systems.I assisted with the development of strategy and policy documents for the Trust along with procedures linked to project plans within the department. I was responsible for maintaining the project library and database using both MS Excel and MS Project and regularly analysed information supplied by clinical teams. I was also required to produce regular reports on the progress of projects within the department ensuring deadlines were adhered to.For the Personal Assistant part of my role, I was responsible for arranging both formal and project meetings which included booking venues, organising refreshments if required and taking and transcribing of minutes and/or actions where required. When the General Manager was required at a conference further afield, it was my duty to arrange train tickets and overnight accommodation liaising with the Finance department when required.During my time in this role I was offered a six week training opportunity with the Universal Improvement Company (UImprove) to complete their Facilitator (project) training. I found this training invaluable and it enabled me to develop many new skills regarding the planning and facilitation of projects and meetings.

I provided a full range of secretarial and administration services for the Clinical Nurse Manager including: - Facilitating meetings and their associated paperwork including taking and transcribing of minutes.- Diary management for the Clinical Nurse Manager- First point of contact for clients and staff from both the PCT and external organisations- Maintaining personnel systems- Maintaining a confidential filing system for clients and the Clinical Nurse Manager.- Typing client notes and plans, minutes and 1:1 notes.- Ordering of stock and non stock items for the Learning Disability Service as required (including stationery).- Maintaining a petty cash system- Regular communication with suppliers- Supervise junior members of administration staff and participate in induction for all new starters in the service.This role enabled me to gain valuable experience within a clinical NHS team and further develop my skills as a Personal Assistant/Secretary. This role also gave me experience as a manager and some basic project management skills through assisting the Clinical Nurse Manager with projects within the Learning Disability Service.

I provided a full range of secretarial and administration services for the Clinical Nurse Manager, which included word processing, undertaking and transcribing minutes, letters, reports, powerpoint presentations, distribution of information, audio typing and the use of a range of computer software. Maintaining and ordering stationery and medical supplies as required. Supported the team with recruitment and retention and maintained a confidential filing system for service users.I also provided secretarial support to the team and provided line management to the two Team Secretaries (Band 3).

Position as Administrator/PA to the Managing Director of a specialist recruitment agency. Duties involved answering calls from clients, operatives and suppliers. Typing letters on behalf of the Managing Director and general correspondence. Producing and distributing information and documents to clients; Ordering and managing suppliers; assisting the accounts and credit control departments. Filling out court claims; maintaining the company databases; general computer and email maintenance.• This position has helped me develop my communication skills both written and oral due to the various different roles I have been involved with. I have also improved further my ability to work under pressure and to tight deadlines. Finally, I have learnt the importance of communicating accurate and precise information in such an environment.

Position as Administration Assistant on one of the UK’s biggest engineering projects – United Utilities AMP3 Programme (worth £1.8bn). This involved daily and weekly tasks such as: Filing, sorting and sending timesheets. Chasing up reports and keeping records on a spreadsheet up to date for United Utilities. Booking Hotels and conference rooms. Arranging buffets and team building exercises. Some PA work for the Area Manager.• Position as Site Administrator. This was an additional position taken on in October 2003 which involved doing all administration/ secretarial work for a construction site in Garstang; including typing up minutes, scanning documents into an Electronic Data Management System, and filing documents into a coded system.• I feel this position has given me the capacity to think on my feet, and due to the demands on my time from a number of high level managers my time management skills have consequently improved.