I am a dynamic and results driven Managing Director who delivers results for CEO’s and boards in Financial Services and complex regulated businesses, specialising in business transformation, leadership, customer outcomes.With over a decade of experience as a customer focused Managing Director, Executive and Board Member, I have a proven track record of driving transformation, growth, profitability and change, across complex organisations. I am recognised for strategically repositioning businesses to achieve market leadership and steering them towards sustained success.In my role as MD of Aviva Heritage leading the back book transformation of over 3m customers, delivering Consumer Duty and Value for Money, I thrive in setting strategic direction, making impactful decisions and collaborating extensively with boards, committees, regulators and key stakeholders.My executive experience includes the successful leadership of Aviva Group Protection, achieving top quartile commercial outcomes, improving engagement scores by 20%, embedding risk & governance culture and business transformation resulting in increased profitability, portfolio size.I have played a pivotal role in intermediary Digital Transformation strategy, achieving cost reduction and profitable growth and my Strategic Partnerships experience includes negotiating and securing a £20m annual deal with a banking partner, increasing win rates by 33% and restructuring teams for incremental revenue and cost saving.I am a leader, and a coach, who is passionate about building strong diverse and inclusive teams and developing future leaders through coaching, mentoring and sponsorship. My leadership style is inclusive and approachable, making me skilled and galvanising teams in times of change.I champion Neurodiversity in the Workplace and Financial Resilience & Financial Wellbeing through education.Lets connect and explore opportunities to collaborate, innovate and drive success together.