Kathryn Thornton Email and Phone Number

• Managing public sector competitions in line with the CPSA Code of Practice.• Working collaboratively with internal Cpl teams and client’s teams to define hiring needs and timelines.• Partnering with our IT & Marketing team internally in Cpl to build and improve on the recruitment processfor our clients.• Ensuring a positive candidate and client experience throughout the recruitment lifecycle.• Attending regular client meetings, providing clients with progress updates.•… Show more • Managing public sector competitions in line with the CPSA Code of Practice.• Working collaboratively with internal Cpl teams and client’s teams to define hiring needs and timelines.• Partnering with our IT & Marketing team internally in Cpl to build and improve on the recruitment processfor our clients.• Ensuring a positive candidate and client experience throughout the recruitment lifecycle.• Attending regular client meetings, providing clients with progress updates.• Have a deep understanding of our client’s employee value proposition and develop a go to market narrativeto attract talent.• Proactively engage talent and continually build on talent pools to meet our clients’ current and future hiringneeds.• Screen and assess candidates to ensure they are meeting the client requirements.• Working on site with our clients, sitting as part of the interview panel or acting as a chairperson whererequired, contributing, guiding and supporting the interview board on hiring decisions.• Responsible for the end-to-end competition management including the advertisement, shortlisting,interview and offer management stages.• Providing our clients with expert advice in relation to recruitment best practices. Show less

•Assisting with all stages of the recruitment process for both client and candidate.• Providing a superior client experience throughout the full requirement journey• Preparing job advertisements in consultation with the Hiring Lead• Managing and running multiple public sector campaigns and competitions from end to end• Organising all aspects of the interview process including liasing with candidates and compiling and issuingof interview packs• Attending shortlisting… Show more •Assisting with all stages of the recruitment process for both client and candidate.• Providing a superior client experience throughout the full requirement journey• Preparing job advertisements in consultation with the Hiring Lead• Managing and running multiple public sector campaigns and competitions from end to end• Organising all aspects of the interview process including liasing with candidates and compiling and issuingof interview packs• Attending shortlisting meetings with the clients• Tracking applications for each position• Sitting on interview panels or note taking when required• Sending out regret emails to unsuccessful candidates Show less

• Advertised competitions on the relevant websites/platforms.• Tracked incoming applications for each position• Acknowledged all applications and answering any questions or queries received• Reviewed applications to ensure that they are fully completed and that they meet the essential criteria setout in the candidate information booklet for the competition• Shortlisted candidates against the essential criteria• Attended shortlisting meetings and recording the decisions… Show more • Advertised competitions on the relevant websites/platforms.• Tracked incoming applications for each position• Acknowledged all applications and answering any questions or queries received• Reviewed applications to ensure that they are fully completed and that they meet the essential criteria setout in the candidate information booklet for the competition• Shortlisted candidates against the essential criteria• Attended shortlisting meetings and recording the decisions and feedback for candidates• Scheduled interviews and prepare the required documentation• Note taking at interviews when required• Completed reference checks when requested• Ensuring the competition is always in line with CPSA Code of Practise and best practise. Show less

• Organised and using approved internal and/or external suppliers to drive proactive assistance.• Logged all recorded information and set up files in accordance with the company service levelagreements.• Between calls, worked on administrative tasks for both our team and any other duties pertinent to theteam as prescribed by management.• I liaised with team members, other colleagues, and networks team in interests of providing a superiorservice to our customer.• As… Show more • Organised and using approved internal and/or external suppliers to drive proactive assistance.• Logged all recorded information and set up files in accordance with the company service levelagreements.• Between calls, worked on administrative tasks for both our team and any other duties pertinent to theteam as prescribed by management.• I liaised with team members, other colleagues, and networks team in interests of providing a superiorservice to our customer.• As had previous claims experience, supported colleagues in handling of claims to help meet businessrequirements. Show less

•Referring claims falling outside limits of personal authority to others promptly, in line with agreed referral procedures.• Assessed claims against relevant criteria and experience to identify actual or potential issues and involvingothers as appropriate in order to minimise leakage and protect the interests of the business.• Managed customer interactions in an efficient, courteous, and timely manner in order to deliver highstandards of customer satisfaction.• Supporting… Show more •Referring claims falling outside limits of personal authority to others promptly, in line with agreed referral procedures.• Assessed claims against relevant criteria and experience to identify actual or potential issues and involvingothers as appropriate in order to minimise leakage and protect the interests of the business.• Managed customer interactions in an efficient, courteous, and timely manner in order to deliver highstandards of customer satisfaction.• Supporting more experienced colleagues in the handling of non-standard or complex cases or providingsupport to less experienced colleagues.• Organised and using approved internal and/or external suppliers to drive proactive settlement of claims.• Using and working proactively with approved service providers to ensure fair and efficient investigationand evaluation of liability and damage and agreeing appropriate repair, replacement, or reimbursement.• Supported Portfolio and Sales & Marketing colleagues by providing identifying improvements to policy wordings and supporting client reviews Show less