Kathryn Troiani Email & Phone Number

Nashua, New Hampshire, United States

Nashua, New Hampshire, United States

In this role, I promoted cross-functional collaboration to increase productivity by working closely with the Trade Area VP for NY/NE as well as developing a partnership with the Director of Visual, Operations Director, Central Buying and Planning Team and Trade Area Leadership Team. I employed strategic leadership in the comprehensive ownership of a $5M+ location with a high focus on customer service & sales. Moreover, I worked with the leadership team to ensure sales, service, merchandise… Show more In this role, I promoted cross-functional collaboration to increase productivity by working closely with the Trade Area VP for NY/NE as well as developing a partnership with the Director of Visual, Operations Director, Central Buying and Planning Team and Trade Area Leadership Team. I employed strategic leadership in the comprehensive ownership of a $5M+ location with a high focus on customer service & sales. Moreover, I worked with the leadership team to ensure sales, service, merchandise processing, & visual standards were maintained and adjusted. My other duties and accomplishments include:➝ Recognized as a people leader by effectively supervising 20 associates, hiring, training, & supporting the development of the team.➝ Effective at performing hiring and scheduling responsibilities by maximizing systems such as HireRight, Oracle, & Kronos.➝ Conducted quarterly & annual reviews, utilizing a colleague-collaborative approach for a behavioral impact that leveraged KPIs.➝ Supported administrative functions by cascading company changes, policies & procedures to inform internal stakeholders.➝ Implemented deliberate merchandise priority to increase sales and create consistent presentations for buying consumers that engage both the localized customer and a highly penetrated tourist customer, which is unique to our business.➝ Maximized Excel to monitor sales by department, vendor, classification, merchandise sell-through, & margin to drive profitability.➝ Enhanced capacity to extract data & guide the team to change based on customer expectations, service wins, & opportunities.➝ Developed proficiency in Medalia to assess customer satisfaction & RetailNext to monitor client traffic, spending, and transaction value.➝ Achieved the trust from leaders to be a mentor for other General Managers and guaranteeing compliance with safety standards, safety and loss mitigating audits, as well as store supplyordering. Show less

Merrimack, New Hampshire

Bedford & Nashua, Nh

Serving in this role, I developed close engagement by working closely with the VP/Store Manager, District Merchant Manager, andMerchandising Planners. I handled performance coaching by providing prompt feedback on associate actions to Macys MAGICselling procedures and conducting weekly behavior-based plans created with feedback from the associates to ensureaccountability. Further, I minimized lost sales and maximized backroom cleanliness by ensuring merchandise… Show more Serving in this role, I developed close engagement by working closely with the VP/Store Manager, District Merchant Manager, andMerchandising Planners. I handled performance coaching by providing prompt feedback on associate actions to Macys MAGICselling procedures and conducting weekly behavior-based plans created with feedback from the associates to ensureaccountability. Further, I minimized lost sales and maximized backroom cleanliness by ensuring merchandise replenishmentoccurred.My other duties and accomplishments include:➝ Managed the visual and product merchandising by ensuring that floor fixtures were set up according to corporate directions,such as fixture placement, giving precedence to sales drivers, and promotionally signing items.➝ Modeled company-expected behaviors concerning professionalism and dedication to customer service and focused on sellingbehaviors.➝ Functioned as an executive overseeing the store My Client program (customer visit and purchase history), which includedcosmetics, fine jewelry, womens shoes and accessories, seasonal items, petite dresses, men's suits, careers, as well ascollections.➝ Worked with the management team by assuring that sales, service, and credit standards were maintained in a $29M+ location.➝ Mentored development to direct reports of 20-30 associates in the department, which had $5.3M+ in annual sales.➝ Carried out the duties of the Executive in Charge during allocated increments and led a direct report of 100+ associates,ensuring that associates exhibited behaviors that positively impacted sales and credit performance. Show less

Salem,Nh

I formed close business engagement by reporting directly to the General Manager and Regional LP Manager. I accomplished thegoal of partnering with the store management team to successfully set up the grand opening of the company expansion into the Northeast in order to provide guest services that were in line with the expectations of the company. I also acted as a floor salesleader by guiding members with actionable strategies in driving sales while ensuring guest service was the… Show more I formed close business engagement by reporting directly to the General Manager and Regional LP Manager. I accomplished thegoal of partnering with the store management team to successfully set up the grand opening of the company expansion into the Northeast in order to provide guest services that were in line with the expectations of the company. I also acted as a floor salesleader by guiding members with actionable strategies in driving sales while ensuring guest service was the priority.My other duties and accomplishments include:➝ Served as the direct report of the Warehouse Manager, as well as the warehouse partners and Guest Services partners, in theperformance of functions of operations, including receiving and shipping items, products that have been recalled, pulled back, andRTV.➝ Drive store profitability by effective management of payroll, loss prevention processes and procedures, and inventorymanagement. Show less

Manchester, Nh

Manchester, Nashua, Salem, Nh L Burlington, Ma L Chesterfield & Richmond, Va

Education record

Education record

Activities and Societies: The Science of Happiness, BerkeleyX | 2022 Seeking Women's Rights: Colonial Period to Civil War, ColumbiaX |.