Kathryn Wheaton Email and Phone Number

Strategic oversight and leadership for IT Operations, Cyber Security, and Enterprise Applications at Brewer Science.

Oversees the strategic system and operations of the IT Systems Support, Network, Hardware and Server Administration teams. Direct, develop, and assist staff working closely with department managers to align IT Operations with business objectives and ensure efficient, cost effective operations. Responsible for maintaining positive customer relations and overall customer satisfaction with internal and external customers requiring IT Support. Handles overall vendor relationships for IT Operations related equipment, purchasing and support. Acts as a project manager for cross-departmental initiatives related to IT Operations.

Manage IT Operations, including Help Desk Support, System Administration, and Network Administration for a global company that manufactures innovative materials, processes, and equipment for the microelectronics and related industries.

Manage the Helpdesk and IT related projects for a global company that manufactures innovative materials, processes, and equipment for the microelectronics and related industries.

Oversee the Backup and Recovery delivery for an IBM client with over 15,000 serversProvide direction and coordination at a high level for BUR related tasks and deliverables to ensure priorities are in line with the client’s strategic goals. Act as the primary escalation point for all BUR related issues including escalations, processes, resources, and knowledge gaps.Ensure delivery processes are efficient and cost effective by streamlining processes without impacting client satisfaction through improved documentation, communication and standardizationFocus on customer satisfaction through implementing processes that improve support and satisfaction based on survey results

Provide direction and coordination of multiple personnel resources for WME team accountsAct as primary escalation point for emergencies with resources, processes, and knowledge gaps with leadership within IBM and the customerCoordinate WME training for new hiresDirect focals on standards and procedures to bring team into alignment with IBM methodologiesResponsible for on-call schedules and full coverage for all accounts during non-business hours and holidays

Manage mission-critical, highly complex projects for Fortune 500 customers.Provide leadership interface with clients to establish customer requirements and develop project plansCommunicate milestones, deliverables, and risks to clients.Mentor project managers toward PMP and CAPM certificationLead Continual Improvement and Project Management Education teamsMainframe: DB2, CICS, QREP SAN Lifecycle Migrations

Introduced project management methodology within the IT department.Provide continual project management training within hospital departmentsReview all deliverables of Analyst projects and documenting project closure.Ensure all IT project documents are complete, current, and stored properly.Project Manager for implementation of ARRA standards within the hospital and its physician-owned clinics.Coordinated the integration a local physician's clinic IT infrastructure to the hospitals'.

Worked with decisive clientele to determine reporting and information needsDesigned, developed, and supported the Human Resource Department's employee training application (developed in FileMaker Pro 9.0)Designed, developed, and supported the Security Department's employee badge application (developed in FileMaker Pro 9.0)Trained personnel to utilize departmental applications.

Successfully implemented the use of Apple Remote Desktop with all company computers.Possess thorough knowledge of Macintosh laptops and Mac OS X.Developed troubleshooting expertise for both Macintosh and Windows computers.