*Manage a team of thirteen License Renewal Coordinators. Delegate work responsibilities daily while managing quality and consistency of performance of each team member.*Train and develop individual team members as required to better insure accuracy and client satisfaction. *Manage communication between necessary agents, client contacts, state offices and other entities.*Utilize solid knowledge of MS Word, Excel, Outlook, PowerPoint and Access to manageclient data.*Generate… Show more *Manage a team of thirteen License Renewal Coordinators. Delegate work responsibilities daily while managing quality and consistency of performance of each team member.*Train and develop individual team members as required to better insure accuracy and client satisfaction. *Manage communication between necessary agents, client contacts, state offices and other entities.*Utilize solid knowledge of MS Word, Excel, Outlook, PowerPoint and Access to manageclient data.*Generate reports pertaining to production, and processing issues using Excel, Access and Sharepoint and oversee department projects and assure they are completed accurately. Show less

Work independently managing Xchange data integrity, review all client transactions, train processing team members and develop them as needed, manage direct communication with clients to insure accuracy and client satisfaction.*Audit license data for accuracy and integrity.*Identify process breakdowns and determine proper corrective solutions.*Process transactions to insure client satisfaction.*Identified, logged, and reported errors found when performing quality control… Show more Work independently managing Xchange data integrity, review all client transactions, train processing team members and develop them as needed, manage direct communication with clients to insure accuracy and client satisfaction.*Audit license data for accuracy and integrity.*Identify process breakdowns and determine proper corrective solutions.*Process transactions to insure client satisfaction.*Identified, logged, and reported errors found when performing quality control checks of paperwork required to process license appointments and renewals.*Coordinated work flow between various task-centered groups within the department to meet client service-level standards.*Manage communication between necessary agents, client contacts, state offices and other entities.*Utilize solid knowledge of MS Word, Excel, Outlook, PowerPoint and Access to manageclient data.*Generate reports pertaining to production, and processing issues using Excel, Access and Sharepoint and oversee department projects and assure they are completed accurately. Show less

*Manage licensing application process for various clients*Insure compliance with internal procedures, FNRA and State regulations*Manage communication between necessary agents, client contacts, state offices and other entities.*Monitor client and/or state agencies to obtain and renew licenses *Exceed company defined productivity and accuracy rates to surpass service quality standards*Mentored fellow team members through training, sharing of best practices and exhibiting… Show more *Manage licensing application process for various clients*Insure compliance with internal procedures, FNRA and State regulations*Manage communication between necessary agents, client contacts, state offices and other entities.*Monitor client and/or state agencies to obtain and renew licenses *Exceed company defined productivity and accuracy rates to surpass service quality standards*Mentored fellow team members through training, sharing of best practices and exhibiting strong sense of ownership and accountability Show less

*Process insurance agents/agencies licensing, appointments, licenseamendments to maintain client's compliance with state laws and regulations.*Manage communication between necessary agents, client contacts, state offices and other entities.*Effectively communicate orally, written and verbally with clients and co-workers toperform routine data entry or other office support activities including creating, sorting,photocopying, distributing, and filing documents.*Prepared… Show more *Process insurance agents/agencies licensing, appointments, licenseamendments to maintain client's compliance with state laws and regulations.*Manage communication between necessary agents, client contacts, state offices and other entities.*Effectively communicate orally, written and verbally with clients and co-workers toperform routine data entry or other office support activities including creating, sorting,photocopying, distributing, and filing documents.*Prepared and process insurance license applications, with internal procedures, state requirements, rules and regulations. Show less

*Creates, implements, and organizes developmentally appropriate lesson plans, daily activities, and goal assessments*Manages schedules*Educates children at the pre-school level

*Creates, implements, and organizes developmentally appropriate lesson plans, daily activities, and goal assessments*Manages schedules*Educates children at the pre-school level*Created, implemented, and organized developmentally appropriate lesson plans, daily activities, and goal assessments in a safe and positive learning environment*Managed public relations with staff, parents, and children

*Interviewed and educated perspective applicants*Analyzed and evaluated applications for approval *Trained new employees on loan process*Maintained knowledge of secondary market (FNMA/FHLMC) qualifying and underwriting guidelines*Developed and maintained both realtor and community relationships through effective sales efforts*Promoted cross-selling

Responsible for claim entry and coding

*Performed customer service responsibilities*Received, verified, and examined cash, checks, and deposits*Placed holds on accounts*Posted night/mail deposits daily*Promoted credit union services (cross-selling)

 Managed 8-10 member staff Opened and closed facility Maintained scheduling Evaluated staff performance*Managed hiring process*Managed cash balances, vault records, and cash supply*Facilitated internal/external currency transfers*Trained staff*Balanced ATM*Maintained oral and written communication with customers and staff