Kathryn Basco Email & Phone Number

Greater San Diego Area

- Provide world class onging support for VIP clients and accounts internationally across many industries, including universities, biotech and pharmaceutical companies, and government institutions- Liaise with procurement, purchasing, accounts payable departments on behalf of customers to ensure smooth license renewals of subscription license accounts- Forsee and anticipate customer needs - Manage, troubleshoot and support UX for Prism Academy, the online learning platform to refine skills with Prism software

Greater San Diego Area

Project management of custom or themed websites for Financial Advisors. This includes being a liaison between advisors and developers, keeping deadlines on task, updating and organizing website content (through a user friendly platform and html/css coding) and training advisors on utilizing their products and working within the user-friendly content management platform.

San Francisco

• Provide genuine, quality, client-centered care in a non-judgmental, safe and confidential environment• Perform various back office duties including: STI risk assessment and education, pregnancy options counseling, birth control options education, take vitals, perform blood draws and injections when medically indicated and chart patient information in Electronic Health Record templates • Complete various front office tasks including: schedule patient appointments with EPM software, handle incoming calls from patients, pharmacies, and interdepartmental staff, check patients in for appointments while screening accurately for state-funded programs, as well as process billing from numerous types of insurance, private pay and Medi-Cal programs• Communicate with flow facilitator continuously to anticipate center needs as a team with clinicians and prioritize patient visits and ongoing workflow tasks• Compile and submit medical record requests in compliance with HIPAA using EHR programs• Train fellow Reproductive Health Specialists in both front office and back office

Greater San Diego Area

• Effectively explain details of policies and procedures to various interdepartmental staff• Accurately compile, process and distribute numerous reports for various departments and directors• Train new staff, external hires and internal transfers in the Student Services Administrator role • Multitask and manage time effectively to complete demanding daily, weekly and ongoing workloads before deadlines, as an individual and as a team.• Assign tasks to appropriate staff members to alert them of required workflow in a timely manner• Proficient in Microsoft Excel, Outlook, Word, OneNote, eCollege and CampusVue

Greater San Diego Area

• Excel in incredibly fast-paced environment and multi-task with several programs simultaneously while handling a high call volume and maintaining close attention to detail in documentation• Advise students of policies and assist them with student matters including: Financial Aid, academics, troubleshooting technical issues and navigating online classroom and student portal• Maintain standards of privacy for student records in compliance with federal FERPA regulations• Train new Student Services Coordinators on protocols, student policies and services while “splitting” the phone line in call center, teaching by observation and silent auditing.

a Non-profit OrganizationTranslate formal documents to be submitted as evidence in court of law including: International Birth/Death Certificates, Personal Declarations, Police Reports, Witness Letters, Billing Statements, Hospital Records, etc.Evaluate client records to ensure files are complete and all translated documents are in orderSpecialize in confidential cases of Unaccompanied Minors and Victims of Domestic Violence Translate/edit release forms and questionnaires for internal office use

Bachelor Of Arts In Spanish, Minor In Anthropology

Activities and Societies: Semester Abroad in Madrid, Spain in Spring 2008 Graduated with BA from SDSU in May 2009. Earned additional.

Associate Of Arts In Liberal Arts And Sciences, General

Activities and Societies: Semester Abroad in San Jose, Costa Rica, Summer 2005 Graduated from SRJC with Dean's Highest Honors