• Successfully implement, monitor, and report on Population Health contracts • Drive efficiency through continual BPI• Enforce sustainability and consistency through cross-functional communication and documentation• Develop protocols to meet contractual, consumer, and business requirements• Establish and implement seamless and innovative ways of supporting our stakeholders

• Develop protocols to meet contractual, consumer, and business requirements.• Increase efficiency through analyzing processes and rolling out improvements (BPI).• Manage multiple contracts from the initiation stage to closing..• Design program protocols that assist staff determine the social determinants of health of clients.

-------------------------Senior Manager/ Senior Lead Teacher (Jan. 2015 - June 2015)-------------------------• Operational management of Lead Teachers and teachers for a program of approximately 100 staff members.• Managed the operations for 103 staff members and 3,421 students• Organized exam preparations, student records maintenance, and staff records• Promoted sustainability through documenting policies and procedures• Drove standardized exam procedures through professional development sessions• Drove efficiency within the program utilizing technology• Created visual reports for the deanship when required-------------------------Managser / Lead ESL Teacher (Aug. 2012 - Jan. 2015)--------------—————• Operational management of teaching staff • Completed teacher observations and assisted in developing teachers' skills• Conducted Professional Development sessions at the university• Ensured all administrative, and classroom, duties are properly managed• Assessed curriculum in order to determine where there may be opportunities for improvement-------------------------ESL Teacher (2011 - 2012 Academic Year)-------------------------• Developed lesson plans appropriate to milestones set by the college • Engaged students through humor and activities designed for maximum interaction• Attended weekly professional development seminars• Selected as a teacher mentor for the candidates of the TKT certification (TKT - Teaching Knowledge Test through the University of Cambridge)

• Provided high quality and motivational English as a Foreign Language instruction to female students for a charity in Al-Mazahmiyah, KSA during the summer of 2012.

 Drove store metrics through training, coaching, and motivation Set clear performance expectations and gave appropriate recognition for performance

• Led projects driving efficiency and cost savings• Protected assets for the company, staff, and consumers through annual audits of the Americas Customer Care• Developed and implemented training • Wrote and tested BCRP (BCRP: Business Contingency Recovery Plan) for the Americas Customer Care

• Wrote the curriculum, support boundaries, quality assurance standards, and internal resource websites• Trained new hire classes and delivered vitality training for all contracts

 Taught English, Reading, Math, Science, and Social Studies in an elementary behavioral program (Spring of 1999) Assisted in teaching Science and Social Studies in a middle school alternative program

 Substituted elementary and secondary classes during fall, winter, spring, and summer breaks while in college.