Kathryn Duvall Email & Phone Number

Delivery Lead supporting multi-geo HR Transformation projects focused on redesigning operating models to drive capability and agility to align the HR function with business goals; enhancing service delivery models to use data driven approaches to scale HR operations and optimizing processes with HCM implementations, AI and automation. To improve employee experience and HR productivity, use benchmarking and current state employee research to drive recommendations that focus on a technology + human solution.

Lead 20 complex Project Managers responsible for implementation of global HR, Talent Acquisition and Talent Development outsourcing engagements. Collaborate with clients on an HR transformation approach with a focus on people, skills and technology. Drive transformation agenda utilizing change management, RPA, and design thinking methodology.

Cleveland, Ohio, United States

Responsible for all IBM Talent and Transformation services delivered to a large regional bank. Direct management responsibility for $4M in annual revenue and 35 employees. Improved efficiency of team and decreased labor cost to improve GP% by double digits within one quarter of joining account. Developed strong relationships with client stakeholders while transforming the recruiting delivery team which led to a five-year contract renewal.

Responsible for global internal operations for the Talent Acquisition Optimization business including P&L management for 60 contracts, Business Controls, invoicing, incentive program, headcount management, and productivity metric reporting for five global Centers of Excellence. Provide reporting and analysis for Delivery teams that measures utilization and productivity so employees can be

Detroit, Michigan, United States

Supported the renewal and expansion of Talent Acquisition contract. Led Delivery across 25 countries across 5 continents with 200 employees for $20 million annual revenue engagement. Standardized local hiring practices into one global process allowing for global metrics and efficiencies.

Bethesda, Maryland, United States

Created and executed integrated sourcing strategy to increase applicant flow, improve employer brand and decrease time to hire focused specifically on international hiring. Evaluated global applicant experience to determine areas of improvement. Drove continuous improvement plans to increase efficiencies in US recruiting process. Partnered with continent and functional leads to understand needs and collaborate on effective sourcing strategies. Developed end-to-end recruiting curriculum to educate hiring managers and HR leaders on global process. Refreshed, audited and developed recruiting specific standard operating procedures and policies.

Detroit, Michigan, United States

Managed Recruiting Process Outsourcing (RPO) engagement for world’s second largest automaker. Ensure service delivery and performance commitments are achieved. Managed a team of 30 third party recruiting professionals. Drove IBM best practices to increase efficiencies; improvements reduced hiring manager and recruiter inefficiencies by 40% leading to higher hiring manager and candidate satisfaction. Developed recruiting process reports to analyze trends, make recommendations for process changes and monitor progress. Reduced position time to fill metrics by 50%. Continually met all Service Levels and Key Performance Indicators; in the Saratoga Top 10 percentile for various recruiting metrics. Partnered with client to implement one common candidate management system across multiple countries with high hiring volume. Client’s positive experience with IBM’s services, partnership and thought leadership were published in an IBM case study.

Chicago, Il

Had three roles supporting HRO engagement for the United State’s largest publicly held personal lines insurance company from transition to steady state. As Deputy Transition Manager, was responsible for the day-to-day activities for eleven work streams. Managed the integrated project plan, risk and issues log, status reports, document repository, and on-boarding/off-boarding of employees. Responsible for cutover weekend and was single point of contact for IBM and client during cutover activities. As Talent Acquisition Delivery Manager, I managed the daily production and quality of 60 third party vendors and 50 international IBM recruiters. Reengineered and implemented process changes to streamline hand-offs between vendor and client resources cutting time to hire down by 50%. Served as the escalation contact for over 5,000 Hiring Managers and senior HR management. Recruiting Tower received a 95% customer satisfaction rating for 2008 and 2009. Responsible for protecting and expanding a $65 million revenue stream. After two years, I took on the role of Delivery Project Executive managing the entire $230 million Human Resource Outsourcing Engagement. I ensured that all contractual Service Level Agreements in all work streams including Payroll, Learning, Contact Center, and Talent Acquisition were met. Managed 100 resources in the Manila Delivery Center to guarantee that client escalations were resolved in a timely manner. Reengineered incident management process to streamline handoffs and improve issue resolution time. Customer satisfaction increased by 35% during tenure in this role.

Tokyo, Japan, Atlanta Ga, Loudon, Va, Los Angeles, Ca

Worked on multiple projects to control internal IBM budget. Controlled all internal IBM financial management. Maintained and updated Project Plan for multiple workstreams; identified any delays in or risks to the project and created mitigation plans. Documented business methods.

Political Science And French, International Relations

Education record