• Project planning, scheduling, goal setting and executing the day-to-day management projects• Optimize and update internal systems and processes to increase accuracy and efficiency• Being a point of contact for other team members who have project questions• Onboard new products; including sourcing, costing and implementation coordination with the product development, QA and production teams.• Onboard new products into all internal systems and ensure seamless effective integration across all departments• Onboard new products into all external programs, including EDI and enter information into external customer programs/systems as required• Provide proactive communication with customers regarding projects/orders• Quickly respond and take action on our customer feedback• Responding to inquiries from customers and suppliers and ensuring satisfactory resolution.• Build lasting relationships with customers and suppliers• Reconcile internal and external inventory movements/adjustments to ensure system stock accuracy and design and implement new SOPs as necessary to improve processes in support of variance elimination• Contribute to the reporting process to support analysis affecting KPI’s • Preparing and submitting standard operating procedures, product specifications, NFTs and commission reports for senior management approval. • Creating sales order profit/loss and monthly commission reports for Sales Reps/Brokers using excel and processing commission payment.• Assisting in preparation for audits by gathering documentation and guaranteeing validity of current QA Records.• Manage inhouse retail Brand products, including meeting with distributors, developing brand promotional plans, updating packaging and formats with current trends.• Co-ordinating tradeshow logistics, arranging for product sample transportation, booth set-up and scheduling staff coverage of the booth.• Attending, participating and acting as a support resource at Trade shows across Canada.

• Project planning, scheduling, goal setting and executing the day-to-day management projects• Optimize and update internal systems and processes• Being a point of contact for other team members who have project questions• Assist management with onboarding new products; including sourcing, costing and implementation coordination with production team• Monitor inventory and assist with stock replenishment• Provide proactive communication with customers regarding projects/orders• Reconcile internal and external inventory movements/adjustments to ensure system stock accuracy and design and implement new SOPs as necessary to improve processes in support of variance elimination• Contribute to the reporting process to support analysis affecting KPI’s • Quickly respond and take action on our customer feedback• Build lasting relationships with customers and suppliers• Resolving client day to day issues and keeping things on track for our customer projects• Assist with entering and managing orders for customers and vendors with efficiency and accuracy.• Request and assess freight rates, provide quotes & coordinate with production & shipping

• Responding to inquiries from customers and suppliers and ensuring satisfactory resolution, or referring them to the correct contact.• Preparing and submitting standard operating procedures, product specifications and commission reports for senior management approval. • Investigating and resolving customer account discrepancies.• Processing Accounts Payable Invoices and recording payment receipt in ERP.• Processing incoming cheques and deposits in ERP, matching to outstanding receivables.• Providing complete customer service from receipt of a customer purchase order, co-ordinating with production manager, arranging shipping and invoicing.• Monitoring inventory levels, forecasting future inventory requirements and ordering raw materials as needed.• Creating sales order profit/loss and monthly commission reports for Sales Reps/Brokers using excel and processing commission payment.• Creating spreadsheets for collecting and maintaining statistics to track sales of product lines.• Using Salesforce CRM web portal to record interactions with customers and suppliers for future reference.• Providing administrative assistance and clerical support to senior management and office staff.• Assisting in preparation for audits by gathering documentation and guaranteeing validity of current QA Records.• Co-ordinating tradeshow logistics, arranging for product sample transportation, booth set-up and scheduling staff coverage of the booth.• Attending, participating and acting as a support resource at Trade shows across Canada.• Liaising with Freight Forwarders to book carriers for both domestic and cross border shipments• Completion of customs documents such as Customs Invoices and FDA Prior Notices• Filing claims for goods received or delivered with damages with carriers and freight forwarders.

• Selling quality travel and outdoor clothing, outerwear and footwear including brands such as The North Face, Columbia, Merrell and Helly Hansen.• Completing store product inventory transfers and accompanying paperwork.• Creating daily sign in sheets for employee sales targets.

Answering calls from clients and entering realtime data into the clients account based on the call.Enter clients service requests into the database.Backfill service requests still open in the system.

• Prepare agenda, chair and facilitate Campus Recreation Council meetings held weekly.• Assist the Campus Recreation Coordinator in the recruitment and advisement of council members.• Review job requirements and oversee the performance of Council members as it relates to their position.• Provide feedback on the status of the council to the Campus Recreation Coordinator.• Coordinate the developments of goals and objectives with all Council Members.• Review past event evaluations prior to running an event.• Ensure event evaluations are completed and discussed for all events• Complete a minimum of 8 hours of office hours per week.• Assist in class visitations/information/orientation sessions.• Responsible for the coordination of Newnham events.• Offer positive public relations to the students while in office and during events.

I was nominated for the position of President on the SAA, after serving as a Council Rep for 2 semesters. After election in April 2011, I became SAA President. This is a Voluntary position, where I am responsible for:• Promoting and creating recreation and athletic programs that students of Seneca College can enjoy• Organizing and Attending meeting's regarding the operations or participation of the Athletics and Recreation Department.• Representing the Seneca Athletics Assosiation at meetings, focus groups and public speaking engagements.

• Responsible for the daily operation of the Recreation Council office.• Ensure minutes of all Recreation Council meetings are taken and distributed to all members of the council and to the Recreation staff in a timely manner.• Coordinate the Rec Council office schedule and event participation schedule.• Train council on office policies/procedures. (i.e. voice mail, e-mail, computers)• Maintain student contact list.• Ensure that the office is clean, tidy and operating as a business each day.• Collect and collate all recreation statistics (daily, weekly, monthly and yearly).• Coordinate the accurate tabulation of league and other program participants.• Prepare statistic statements monthly for submission to the Sport Coordinator. • Offer good public relations to the students while in office and during events.• Be present as a Recreation Council Member during class visitations/information/orientation sessions.• Must complete a minimum of 5 office hours per week.

• Front line customer service provider, including cleaning and maintenance• Efficiently signing equipment in and out for students, through the computer system EZ Facilities.• Preparing the gymnasium for the days allotted activities and preparing lessons equipment.• Maintaining the cleanliness of the control room and athletic uniforms and towels.

I am currently enrolled in a 2 year Accounting Diploma and expecting to graduate in April 2012.I graduated from the 3 year Business Administration Management Diploma in December 2011.

I work at Edge Imaging on-and-off during their busy seasons. I do data entry processing, this involved extensive use of a computer and multiple software programs. Information entered into the system included orders and some personal information of customers, i.e. address for delivery details. All processed orders had to be doubled checked by a second person, therefore I checked and correct some other orders as well.

For several weeks I worked at Fortino's as a cashier. This mainly involved running items through the till, but it also required quite a good memory as I had to be able to recall 4 digit codes constantly for produce items. There is a great deal of interaction with the public I often had conversations with customers whilst serving them.

After finishing my first year of college I worked fulltime for 2 months for a company called Sportdiscount.com, which I enjoyed a great deal. I worked for them as a customer service co-ordinator. My responsibilities included processing internet orders via the company system, dealing with telephone customer enquiries and telephone orders and despatching the orders from the warehouse. This involved picking the stock of the shelves, then running it through the till and packaging up and sending it out via couriers and subsequent order tracking. The customer services role meant dealing with customers on the telephone, investigating and resolving complaints and disputes over billing and deliveries. This required a excellent telephone manner and good inter personal skills to build up good relations with the customers.

For just over a year I worked part-time for 'Toys R Us' as sales on the multimedia section (Products sold include Games Consoles, Console Accessories, Televisions, DVD Players, portable DVD Players, Laptops, Desktop PC's, Software, MP3/MP4, I-Pods). As well as sales other regular tasks include Stock Checking, keeping the section tidy and testing returned products for faults. On a few occasions I exceeded my sales target and received a certificate and bonus addition to my weekly salary.