- Manage and maintain internal contract template forms, including collating and implementing approved updates, proofreading templates, and scheduling the team’s monthly template review meeting.- Restructure contract templates to be implemented for auto-generation in contract management system.- Process and archive executed agreements in contract management system.- Triage inquiries from internal stakeholders and external customers.- Process requests for assignment of contracts following mergers and acquisitions of customers- Create and edit new form templates as needed for special circumstances and company initiatives.

- Drafted a high volume of complex amendments, order forms, and ancillary sales documents.- Reviewed, redlined, and negotiated NDAs and other agreements for various programs such as Justice for Change, Training and Certification, and the Relativity Academic Partners program. - Maintained accurate and organized records, including archiving executed agreements in the company’s contract management system.- Directed the implementation of updated supplementary contracts for hundreds of customers from end to end.- Created efficient processes and provided guidance to team members to encourage correct execution.- Checked client entity legal names and states of organization.- Served on the Justice for Change Review Committee to review and approve applications for pro bono Relativity software.

- Led the full hiring process, including building and updating staff applications and reference forms, recruiting new applicants, tracking and organizing submitted applications and supplemental documents, communicating with applicants, scheduling and conducting interviews, delegating interviews to appropriate staff, checking references, hiring, training, supervising, and evaluating up to 80 seasonal staff annually, all while maintaining a high level of confidentiality.- Wrote and edited copy for customer communication, promotional materials, staff manuals, website pages, and occasional social media and blog posts.- Responded to a wide range of customer inquiries using deep knowledge of the organization and industry.- Wrote and delivered spoken messages to elementary children using mixed supplementary elements such as visuals, storytelling, pop culture references, and music to communicate a central theme.- Designed and created visual sets for stage productions and digital graphics for marketing materials.- Crafted and executed excellent summer and winter programs for over 2,000 elementary and youth campers annually, in collaboration with staff ranging from the executive director to part-time seasonal employees. - Monitored and implemented guidance from federal, state, and local officials and best practices from industry leaders pertaining to camper protection, health, and safety.

- Drafted a high volume of complex amendments to clients' software license agreements on a daily basis.- Provided subject-matter expertise on product pricing and calculations, resulting in retention of hundreds of thousands of dollars in potentially lost revenue.- Reviewed NDAs, RFPs, MOUs, and event contracts in collaboration with the Manager of Paralegal Services.- Researched, provided reports, and implemented new processes to remain in compliance with regulations in multiple states and countries.- Checked client entity legal names and states of organization.- Created visa support letters for business travel as needed.- Maintained accurate and organized records.- Updated a high volume of legal documentation and templates in the company's entity name change.- Collaborated with the Academic Program Manager and Relativity Gives Lead on legal documentation supporting charitable projects.

- Selected appropriate and accessible music for weekly worship services, ensuring continuity week over week.- Led music and other elements of weekly worship services, using public speaking skills and stage presence to communicate effectively.- Assisted in the setup of audio-visual systems and created slides to facilitate congregational participation.- Coordinated with pastors, lay leaders, congregants, and band members diverse in age and experience to help lead effective worship services while flexibly accommodating changes and unforeseen needs.

- Managed 10-20 marketing projects simultaneously while providing excellent customer service, status updates, and final products.- Communicated via email, social media, and phone with nonprofit organizations who are or could be served by the company.- Created and posted content for all of the company’s social media accounts and website, building a large online presence.- Collaborated with developers, designers, technical officer, and CEO to create high-quality products and services.- Trained and strategized with clients in managing their own websites and marketing materials.

- Assisted in planning and facilitating corporate worship on a weekly basis as a band member and/or member of the production and road crews.- Collaborated regularly with pastors and congregation members to inspire innovative ways of leading the congregation in worship.- Consistently sought new knowledge through reading, listening, and building genuine relationships.

- Wrote weekly blog posts for Hope College’s blogs in order to inform prospective students about life at Hope College.- Communicated with prospective students via social media and engaged with them at Admissions-sponsored events.

- Planned and oversaw all aspects of the day camp program and delivered daily sermons, serving about 70 children per week of ages 5 to 12.- Supervised and mentored 15 day camp counselors of ages 16 through 18 on a daily basis.

- Communicated effectively with customers in order to assist them with locating merchandise in the store - Utilized organizational skills and design skills to stock the store in a visually pleasing manner on a regular basis- Communicated with other regional Glik’s store locations consistently in order to best serve customers

- Facilitated activities, supervised children, and organized the archery pit, skate park, and arts and crafts areas each day- Led up to 250 campers in music multiple times each week alongside the worship leader or independently

- Developed a positive living community by working with faculty and campus offices, often acting as a problem-solver- Planned community events for my 12 residents and for the whole residential hall of about 300 first-year women

- Supervised and was held responsible for the safety and well-being of 8 to 12 campers each week- Wrote and delivered nightly devotions to cabins of 8 to 12 campers, rotating between age groups from 8 to 17- Created team-building and individual activities for campers and supervised daily large-group games and sessions - Facilitated opportunities for campers to learn more about the gospel and offered opportunities for them to respond

- Advised patrons on accounts which were most practical for their needs and created new accounts several times weekly- Processed transactions, such as deposits, withdrawals, and wire transfers, and balanced ATMs and teller drawers daily- Maintained constant confidentiality of the personal information of thousands of customers

- Interacted with customers in order to accurately and efficiently create their food products while utilizing excellent customer service skills- Maintained dining facilities and ensured that all areas of the building were kept up to food service standards of cleanliness