Kathryn Kunst Email & Phone Number

Grand Rapids, Mi, Us

Grand Rapids, Michigan, United States

Southfield, Michigan

Accomplishments• Double-digit percentage growth in cases signed over the course of 12 consecutive quarters (2016-2019).• Doubled the size of the firm and expanded/opened a new office in Grand Rapids, Michigan.• Utilized creative thinking during the pandemic to increase quality of cases signed and capture leads in other areas of practice.• Developed and organized internal marketing department, luding a complete rebranding that is still being used today and the creation of new processes. inc• Complete and successful rebranding of the firm (that is still being used today).• Implemented an online intake application to efficiently md anage the entire client life cycle and appropriately track leads and ingoing/outgoing referrals.

Southfield, Michigan, United States

Accomplishments• Increased market share and doubled the size of the firm.• Achieved first page ranking on Google (organic listings) for several areas of practice, ultimately leading to increased brand exposure and leads.

Represented company and helped coordinate at sponsored events. Promoted service, offerings, and answered questions.Managed promotional material, giveaway boxes, and forms utilized at events.Collected payments for events and balance cash drawer.

Assisted the elections coordinator in processing absent voter ballot requests and maintaining voter records.Imaged tax payments, building inspection reports, accounts receivable documentation in Laserfiche permanent record retrieval system. Performed customer service and provided administrative assistance in the office.

Created promotions and distributed promotional material to prospective clients.Updated thirty different company websites' product, pricing, images, and promotional information monthly.Calculated weekly reports to track promotion sales and dispersed to management team.Wrote copy and developed promotional ideas for all marketing pieces to advertisers and collaborated with art directors to develop effective and creative marketing pieces.Developed training manual and educational documents for future marketing interns.Assisted marketing specialists with daily functions-prepared catalogs, created spreadsheets, mailed out leads.Executed details and helped coordinate with marketing specialist for trade shows.

Updated customers' financial water bill accounts and printed and mailed out water bills for the township. Provided administrative assistance, received and opened all mail, and answered customer phone inquiries.Monitored front desk to resolve customer questions, issues, and transactions.

Handled multi-line phone and provided administrative assistance in the management office.Entered data to track inventory and mailed out invoices.