* Targeted reference interactions and instruction in library resources, digital services, OPAC, and research assistance.* Supervises Librarian I's activities, programs, training, and performance reviews.* Program development, management, and presentation for adults and teens. * Promotes programs through branch flyers, event calendar, and local middle and high schools.* Responsible for branch statistical reports and monthly department narrative.* Authors departmental workflow procedures, making previously undocumented procedures much easier to accomplish and available for staff training.* Maintains adult collection.* Conducts monthly adult book discussion in a variety of genres.* Develops Readers' Advisor reference materials for the young adult population.* Emphasizes customer service at all times. Has received many positive patron comments. * Participates in continual professional development.* Active member of Teen Special Interest group, focusing on special program initiatives to encourage teen engagement.

- Designed, developed, prepared, and delivered family and tween library programs throughout the year, including a monthly tween book discussion group.- Coordinated program development and activities with outside agencies.- Assisted in coordinating Summer Reading Program delivery within regional branch, including developing in-house procedures for folder and prize dissemination, and program promotional materials.- Supervised volunteers and part-time staff with shelving, procedures, and program prep in library children’s department.- Developed mailing list of 60 families interested in tween programming.- Developed and delivered iPAD user class 6-8 times per year to demonstrate downloading books, audiobooks, and magazines through Overdrive, OneClick Digital and Zinio services.- Created and co-delivered a PowerPoint presentation on downloading APPS to mobile devices.- Designed and co-delivered an instructional program for large homeschool association on how to use library resources for research projects and to select recreational reading based on interests and reading levels.- Received multiple commendations for excellent customer service.

• Managed patron records for circulation needs using SirsiDynix Horizon library operating system.• Performed assessment and assistance of patron information needs at the reference desk and in the children's department using subscription databases, print resources, and reader’s advisory services.• Instructed public computer use and assist patrons with computer and software questions. • Assisted patrons with e-Reader use via library OverDrive subscription. • Received and processed floating collection items, and route correctly within the library system. • Demonstrate professional commitment to lifelong learning as an advocate for literacy and recreational enjoyment.

• Supervised cashiers and booksellers who provide customer assistance and purchase/return transactions. • Drove sales through support and promotion of company sales incentive programs and policies. • Assisted customers with print and multimedia recommendations. • Executed product displays and inventory control. • Performed as point contact for information on e-Readers, including training staff on e-Reader devices and e-Bookstore. • Received two commendations for customer service excellence.

Library Internship under supervision of Associate Director.• Emphasis on reference, circulation, technical, and children’s services. • 150 hours completed

• Applied Athena Library Automation system for circulation, bibliographic, and cataloging functions. • Performed original and copy-cataloging using Athena’s z-MARC search function, including a large A-V collection.• Assisted Library Media Specialist with class reports, story time, weeding, and processing new materials. • Provided reader’s advisor, research support, and computer assistance to students and teachers to support curriculum.

• Directed all aspects of a yarn and needlework retail store and design business, including all product selection and purchasing, accounts payable, personnel management, and landlord/tenant relationship. • Expanded business with new products and customer training workshops. • Conceived and developed an at-home needlework business selling original designs to needlework stores nationally.

• Managed the completion of furniture design and installation projects in excess of $100K for corporate customers at a large Steelcase dealer.• Controlled all activities of the project team, including sales, design, and installation, to insure timely completion as specified and on budget.