Provides Help Desk support and training on request for FileNet systems, including Workplace XT and BPF Case Management, all Microsoft Office products and Adobe products, the Siemens VoIP system and mobile devices in the agency.Provides training and documentation for new technology implemented within the organization.Modifies and updates FileNet and Kofax systems as needed.Administrator and trainer for the Siemens VoIP telephone system.Administrator for the Mobile… Show more Provides Help Desk support and training on request for FileNet systems, including Workplace XT and BPF Case Management, all Microsoft Office products and Adobe products, the Siemens VoIP system and mobile devices in the agency.Provides training and documentation for new technology implemented within the organization.Modifies and updates FileNet and Kofax systems as needed.Administrator and trainer for the Siemens VoIP telephone system.Administrator for the Mobile Device Management program. Show less

Product specialist for the PA Department of Transportation, providing data analysis and reporting in Microsoft Excel and Crystal Reports.

Managed a non-profit training program and coordinated a series of training workshops held throughout the year. Produced an annual multimedia training event in cooperation with a local television station.