Kat Hackett, M.Ed Email & Phone Number

- People Management: Lead, coach, and mentor sales operations team, including Sales Operations Manager and her direct reports, fostering a positive and performance-driven culture. - Strategic Planning and Execution of Sales Operations: Develop and execute the overall sales operations strategy in alignment with the organization’s sales and business goals. - Sales Tools and Technology Optimization: identify opportunities for process automation and optimization, with a focus on scalability and driving significant growth.- Sales Process Optimization: Reduction in sales cycle time and increase in win rate across standard deals and RFPs by streamlining workflows for sales and ensuring more time is spent on revenue-generating activities. - Sales Analytics and Reporting: Establish key sales performance metrics and reporting mechanisms in alignment with Sales Leadership to provide insights into sales performance, pipeline health, and sales productivity. Develop and implement regular sales analytics and reporting processes to track progress and provide actionable recommendations for sales improvement.- Provide a clean, centralized, and standardized view of the Sales funnel and associated KPIs to enable target setting and tracking the health of the business- Collaborate with Sales Management to use Hubspot best practices to develop processes that drive growth in sales- Create and maintain documentation (SOPs) for key sales processes, assist with onboarding of new Sales reps, and identify areas of improvement within the sales process. Develop and maintain a sales organization intranet. - Pricing and contract support: ensure sales operations team is trained and effective in providing sales team with high-quality proposals that can be executed and utilized. Collaborate with Marketing to ensure proposals are branded to Elevo standards.

- Built and executed startup’s first go-to-market strategy.- Iterated and tested key messaging, pricing models, and sales collateral on segmented buyer populations to identify and scale effective sales motion.- Synthesized and shared critical product feedback from buyers to encourage team to innovate on future necessary product updates to achieve product-market fit.- Performed ongoing competitive analysis to differentiate and identify gaps in the market.- Identified and nurtured potential strategic partnerships including conferences, channel partners, and B2B2B customers.

Cambridge, Massachusetts, United States

• Identified and analyzed state and federal legislation and report potential impact on the federal au pair program up to Senior Leadership team. • Managed relationship with four external state lobbying firms to build and execute strategy for advocacy efforts with key legislators; hosted educational meetings, engage constituents, and plan events. • Worked closely with marketing team on public affairs and events in target districts. • Developed policy proposals, write talking points, policy papers, and other memoranda that support and advance company interests. • Created and distributed internal talking points regarding problematic legislative activity to educate and inform staff for transparency across entire company.

Cambridge, Massachusetts, United States

-Develop and deliver dynamic 4-week new hire onboarding program, including first-ever fully virtual onboarding program. -Create learning material for new and experienced sales members to reduce ramp time, and increase conversion rates. -Monitor staff success through KPIs such as sales pipeline progression and monthly revenue targets. -Collaborate with sales managers and reps to identify skill gaps, make recommendations and provide coaching to solve for those skill gaps. -Facilitate working group sessions with all levels of the sales organization (sales consultants, leadership) to share out best practices and learnings during transition to Work From Home culture. -Track training objectives, results against those objectives, capture feedback on training sessions and adapt for future trainings.-Built a server file structure for internal communication using Sharepoint, a content management system when sales force transitioned to remote work.

Cambridge, Massachusetts

Dept. Educational Tours-Presidents’ Club member December 2017-Partnered with teachers and schools in metro-Atlanta to create international travel opportunities for students-Managed 60+ accounts per sales year -Managed and staffed international training tours for first-time teachers and presented on rewards programs, educational credit opportunities, and long-term programs for repeat business-Co-taught conference room of 100 students on strategy of design thinking and mentored implementation of process to develop prototypes on sustainable food solutions at Global Leadership Summit July 2017 -Trained three peer groups on effective sales strategies for weShare online learning platform in Toronto, Canada-Prepared teacher groups with resources needed for successful travel programs from idea-stage, to recruitment and departure-Served on 3-person test group for implementation of new business ideas during incubation stages -Maximized relationships with customers to create a promoter network in territory and expand to new business through referrals-Utilized performance dashboards to effectively target business opportunities in territory-United Way Ambassador September 2017-August 2019-Mentored 5 undergraduate interns through 9-week sales internship program during summer 2018-Project managed relationship with Harvard Graduate School of Education to execute a Global Education Symposium bringing together business objectives and desired learning outcomes.

Boston, Ma

-Tutored and mentored the 10th grade academy at the Jeremiah E. Burke High School in Dorchester, MA in Geometry, Biology and English classes-Improved student attendance and behavior through parent engagement, positive school initiatives, and near-peer mentoring-Developed targeted math interventions for 8 students who need individualized support to improve their math skills-Coordinated with students to set social and academic goals for themselves for increased long-term success both in and out of the classroom-Managed the City Year after school program for homework help and the ensurance of a safe space after classes provided by City Year corps members

Campus Recreation, Santa Clara University

-Hired September 2011 as Weight Room Attendant, promoted to Facility Supervisor May 2012 and promoted to Facilities & Facility Supervisor Coordinator March 2014-Assisted with the day-to-day management and oversight of the Campus Recreation program and facilities -Supervised, trained and scheduled 12 peer Facility Supervisors and handled any disciplinary issues. -Manage the daily shift notes about late staff, maintenance issues, membership concerns, etc. -Created event plans, maintenance requests, activity schedules for all Campus Recreation facilities (45,000 square foot Malley Center, Olympic outdoor swimming pool, and 4.3 acre Bellomy Field)-Conducted emergency drills and staff meetings for Facility Supervisors-Created an intra-departmental website with Google Sites for student employees to act as their Student Staff Handbook and of for coordinators with all duties and procedures-Served as the Student Employee Sustainability Liaison for Campus Recreation and participated in discussions among peers across campus on how to implement more sustainable practices in our workplaces-Evaluated and updated facility policies to include better closing time language, locker responsibilities and body odor awareness-Led a discussion with Facility Supervisors on diversity and inclusiviity within Campus Recreation-Voted Staff Champion by fellow coworkers Summer 2013-Ensured the proper and efficient functions of Campus Recreation for patron satisfaction through supervision of student staff members and oversight of facility operations.

-Fostered a supportive and safe residence hall experience for Santa Clara undergraduates, helping them develop a stronger connection to the SCU community through shared involvement and a sense of belonging-Worked as part of the Housing & Residence Life team to create a cohesive community for undergraduates living on campus.-Organized programs to enhance student learning and the understanding of different cultures and backgrounds-Encouraged the academic accomplishment and individual development of residents-Promoted an inclusive and welcoming environment with an atmosphere of dignity and respect-Bridged the gap between First-and Second-year students on my hall-Enforced University policies and served as a role model in upholding those policies-Ensured the safety and well-being of my residents

Kolkata, West Bengal

Worked for Anudip Foundation for Social Welfare and effectively advanced its e-learning program and delivered quantifiable results by developing assessment techniques that measured student retention of curriculum.-Monitored and evaluated the effectiveness of the e-learning programs for Anudip-Trained in Social Entrepreneurship through a two-course sequence-Participated as a student assistant in the 2014 Global Social Benefit Incubator Accelerator that helps enterprises scale their business and find potential funders-Created and implemented a comprehensive field research plan that integrated 3 fellows’ work on social impact measurement and provided a deliverable to iMerit Technology Services and Anudip Foundation for Social Welfare.

-Provided excellent customer service to all patrons throughout their shopping experience.-Enrolled members in company's Loyalty Rewards program-Conducted sales at the front register-Organized sales floor by departments-Assembled incoming merchandise

Salinas, California Area

-Worked directly for United States Congressman at local office helping to address constituent concerns-Remained in clear contact with DC office-Accompanied Congressman to meetings with local organizations and attend Town Hall meetings

Master Of Education - Med, Education Policy Analysis

Bachelor Of Science (Bs), Political Science And Government, Graduated Cum Laude

Activities and Societies: Christian Life Community Kappa Alpha Theta

Bachelor'S Degree, Political Science And Government