Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.Evaluate unique or complex installations or configurations and make recommendations for resolution.

The cozy cloud crew is a community centered around helping people get into cloud ☁️. This steams from a passion that DeShae and Kat have in common which is building community, study groups, and camaraderie.

Working directly with each sales team individual to create ease and fluidity for customers with technical expertise within any data center project.Assisted with demonstrations of data center solutions to showcase functionality and value. This pertains to anything related to switches, servers, and storage arrays as well as how each device connects.Explained technical information in clear terms to non-technical individuals to promote better understanding.Recommended and implemented proactive measures to prevent or minimize identified problems with data center operations.Within SalesForce I designed action plans for internal process improvements based on recurring trends.Researching new specifications for upcoming product lines such as servers, switches, and storage arrays.Establish relationships with customers and sell them software and hardware that will not only fulfill their needs but grow with their business over time.

My key role in this position is to implement an ERP system into our current financial business. Prepares varied financial reports including monthly financial statements, tax reports, and budget information. Prepares financial reports for various organizations including local, state, and federal agencies.May maintain the general ledger. Controls financial transaction input to the accounting and information system. Provides continual account analysis to ensure accuracy of the accounting methods used and to support management decision making

Processing vendors, invoices, NPODS (non purchase orders), POS (purchase orders), LEEP program documentation. Process and verify basic and semi complex accounting and utility functions. Independently analyzes and reconciled accounts payables, account receivables, promissory notes, and revenue documents.

Working on closeouts for accounts, processing assets, preparing journal entries, creating month to month analysis for budgeting accounts, SAP program, collaborating on projects relating to cost accounting funds.

Processed invoices, managed and analyzed other data entry, performed tasks related to accounts payable as well as reconciling accounts and hiring.