• 325 guest rooms (+ 107 at Emory Inn), 30K SF meeting space, 225 employees / 45 management• $24M annual revenue; steady 70% occupancy; 2017 ADR up $8 over prior year; 2017 RevPAR up $9 over prior year• 1st Certified Green Hotel in GA; STAR report score #3 in comp set Vitalized hotel sales, operations, and amenities to achieve #1 or #2 consistently on Trip Advisor (of 177 Atlanta hotels) for guest satisfaction; personally review and follow up on every guest survey. Known as a bottom-line driver with uncompromising commitment to cost containment and quality.• Created long-term plan of innovation which significantly added to hotel’s revenue growth.- Launched valet service and 3rd party Enterprise car leasing; brought A/V in-house to increase profits 50% to 85%.- Researched, purchased, and rolled out Maestro PMS system, which facilitated billing (eliminating mistakes) while strengthening data / KPI tracking and analysis.- Introduced Kipsu technology to engage customers, reducing front desk congestion as much as 15% while maintaining real time communications with guests.• Brought strong leadership, organization, and quality into F&B department to establish reputation within industry / community for culinary and hospitality excellence.- Enhanced dining options with 300-seat casual dining room and 45-seat ala carte facility and bar. - Converted struggling Houston Mill House to destination lunch venue (2001 – 2009) and dedicated wedding / special events facility (current), realizing profit within first year.• Applied high-visibility, lead-by-example management style to gain full understanding of issues, ideas, and concerns of staff — getting things fixed quickly.- Enjoyed high staff retention rate; knew names of almost everyone and shared sense of humor.- Collaborated with marketing team / director to target group business, integrating eMarketing / digital marketing to capture more opportunities; meeting planner satisfaction survey = 96.4%.