Kathy Ray Email & Phone Number

Butler, Pennsylvania, United States

Serve and empower a dynamic and fast-growing revenue operations team, managing all aspects of the organization’s revenue cycle while maintaining and improving internal and external customer relations. Foster insurance provider relationships with evidence-based clinical documentation ensuring reimbursement maximization of value-based care alternative payment models. Demonstrate strong RCM workflow optimization expertise while nurturing provider relationships.

Butler, Pa

Developed and executed high-impact Healthcare RCM IT implementation and account management strategies for large physician practices, emphasizing revenue expansion, cash flow improvements, enhanced product adoption, and operational efficiency. Focused on expedited resolution of challenges and insightful advocacy throughout the customer lifecycle, ensuring timely deliverables and heightened client satisfaction. Played a pivotal role in formulating and implementing customer success initiatives across diverse teams, effectively demonstrating product value, boosting customer retention, and increasing the predictability of renewals.Selected Accomplishments:• Instituted organizational playbook, acquiring talent, and developing strong, customer satisfaction-oriented professionals focused on best-in-class RCM customer experience while safeguarding customer retention and renewals.• Spearheaded the creation of a successful customer-focused RCM Optimization program that resulted in an average CCR increase of 12%, A/R days decrease of 4 days, and 2.5 FTE reallocations in less than 120 days.• Provided project management team leadership with oversight for large physician practice portfolios while ensuring appropriate internal and external stakeholder communications around changes to scope, timely deliverables, and budget.• Established and chaired regular cross-departmental customer focus groups for optimizing customer feedback and creation of custom billing and coding rules, while prioritizing feature requests and customer concerns.• Collaborated with Marketing teams and customers to create industry-based Blogs, customer success stories, video testimonials and case studies highlighting product value and customer experience.

Butler, Pa

Collaborated with GE Senior Leadership and provider stakeholders to establish “One GE” HCIT Optimization, tailoring a complete suite of products, resulting in efficient provider workflows and optimization of RCM technology. Collaboratively developed a standardized consultative template in partnership with the General Manager, streamlining the process for capturing key client organizations' revenue cycle strategies. This approach effectively pinpointed deficits and augmented potential sales opportunities. Demonstrated expertise in identifying leads and nurturing strong client relationships, strategically expanding the client base. Successfully managed a portfolio of key enterprise accounts, significantly contributing to revenue growth.Selected Accomplishments:• Created robust C-suite level relationships, producing monthly KPIs ensuring RCM application adoption while securing $200+ million yearly renewals with several large hospital systems including the University of Vermont Medical Center, Hartford HealthCare, Geisinger Health System and Temple University. • Captured National Customer Service Distinction Award for showcasing exemplary customer service with a 98% satisfaction score while safeguarding critical customer accounts valued at over $20 Million annually.• Contributed to annual sales team efforts by facilitating over $6 million in additional revenue through supplemental products and services, including Business Informatics, Integration Services, Revenue Cycle Optimization, and value-based care solutions.• Earned GE's esteemed Crotonville Foundations of Leadership program credentials in 2012 by receiving high commendations from GE's Senior Leadership.

Created and implemented successful charge velocity and reimbursement strategies for physician and outpatient facility revenue cycle operations in excess of $100 million annually, while focusing on building a robust and efficient team of 50+ professionals. Demonstrated expertise with patient access, referrals management, A/R recovery and denials management, KPI accountability and revenue cycle optimization for all entities within Forum Health Services. Selected Accomplishments:• Developed and implemented RCM strategic playbook for $100 million book of business, maintaining A/R over 90 days at 20% or less, DSO at or below 42, and payer denials at less than 6%, helping to lead facilities to sustained bottom line profitability.• Spearheaded consulting engagement for an orthopedic surgery center optimizing workflows and discovering more than $300k in monthly missed revenue opportunities.• Instituted a time-of-service collection policy at several facilities for patient co-payments and self-pay obligations resulting in $240,000 in cash flow improvements over a four-month period.• Created coding specialist positions at key facilities to capture and maximize revenue. These positions resulted in an average revenue increase of 28% at Homecare, Diagnostics, Pharmacy, Urgent Care and Occupational Health.• Led a Revenue Cycle and Business Operations Task Force that identified $120,000 in cash flow improvements. This task force also identified $10,000 in transportation expenses that were eliminated by utilizing the Forum Health Services Courier.• Generated monthly KPI report detailing cash collections, bad debt, A/R over 90 days in age, case mix index and front-end quality improvement measures. The report was reviewed monthly with CFO, SVP of Finance, and COO of Forum Health Services.

Greater Pittsburgh Area

Responsible for the coordination of the daily Business Office functions in a $15 million annual, 220-bed skilled nursing facility. Focused on oversight of the daily operational services including revenue capture, accounts receivable, payroll, budget adherence, petty cash, and resident services. Selected Accomplishments:• Managed and empowered a team of eight professionals that identified and resolved revenue cycle challenges resulting in bad debt reductions of 4% within a six-month period.• Led collections task force resulting in cash flow enhancement of $250,000 within a three-month period.• Coordinated and led a research task force of various department directors to outline operating costs per patient bed for each unit of the facility. In addition, coordinated a further task team to re-negotiate Managed Care rates resulting in approximately $1500 of additional revenue per patient length of stay.• Managed effort to recruit licensed staff and assisted in the elimination of 200+ hours per week of nursing agency usage resulting in weekly savings of $8,000.

Greater Pittsburgh Area

Created high-impact reimbursement strategies for seven durable medical equipment operating centers in Western Pennsylvania with a combined annual revenue of $9 million. Inspired and sustained a team of 30+ RCM professionals to problem solve, monitor KPIs, and provide solutions to the challenges within the revenue cycle.Selected Accomplishments:• Coordinated and managed revenue cycle project teams resulting in cash collection increases of $350,000 in a three-month period.• Developed and led medical documentation teams that focused on a 72-hour return time for Certificates of Medical Necessity. This project ultimately resulted in $420,000 of increased revenue in a three-month period.• Spearheaded the successful design and relocation of the Central Billing Office while maintaining revenue and cash collections and adhering to budget constraints.• Appointed by the CFO of the company in Clearwater, Florida to organize a task force to appeal Medicare claims with the Medicare Fair Hearing Process resulting in $90,000 in bad debt recoveries.

Bachelor Of Science In Business Administration, Graduated With Honors, Major In Health Services Management & Minors In Computer Science And Accounting

Foundations Of Leadership (2012), Change Acceleration Process & Executive Conversations, (2014)