Kathryn Kern Email & Phone Number

Oklahoma City, Ok, Us

Oklahoma City, Oklahoma, United States

-Acted as main point of contact for technical support troubleshooting and/or assistance needed for all external clients at Aidium.-Communicated and collaborated between multiple internal teams, including Product and Engineering, in efforts to provide full resolution for client success. -Collaborated with the QA team to conduct necessary testing for Aidium software and website.-Subject matter expert on all CRM products offered by Aidium.

Oklahoma City, Oklahoma, United States

- Write and perform SQL queries to obtain information requested by clients or other internal teams- Attended calls and represent as the technical resource when high level troubleshooting and analyzing is needed or required- Can communicate effectively on multiple tiers in the healthcare revenue cycle industry and reconciliating process- Provide technical support for troubleshooting issues within the RMS back- system, including applications, databases, and associated interfaces

- Subject Matter Expert for products and processes related to all operations and interfaces for RMS. This includes, but is not limited to, the healthcare revenue cycle and reconciliation knowledge pertaining to healthcare providers and payers.- Manage and train new and current employees on products and processes to ensure they are prepared and successful with daily tasks assigned- First escalation point of contact for all Client Support issues- Triaged the daily task queue and delegated accordingly to the Client Support team for timely research and resolution- Assisted the team with troubleshooting on all tasks as needed

Oklahoma City, Oklahoma, United States

-Completed troubleshooting for on-going issues within the Jira Service Desk ticketing application-Completed ERA Enrollments, and assisted in research for missing ERAs from specific payers-Assisted in completing client updates or payer-maintenance related updates-Completed troubleshooting with internal teams related to client reported issues that may require custom adjustments to the normal process or operations

Oklahoma City, Oklahoma, United States

-Owned and Operated a store front where healthy shakes and energizing drinks were sold -Built strong relationships with customers to promote health, wellness, and other available services-Completed opened and closing duties. Including, but not limited to, cleaning the store, completing cash deposits, completed inventory, and completed inventory orders as needed

Oklahoma City, Oklahoma, United States

-Subject Matter Expert for products and processes related to all operations within T-Mobile-Completed troubleshooting for on-going issues related to a customer experience, bill, or phone issue-Built strong relationships with customers to promote a healthy store environment and an inviting environment -Completed opened and closing duties. Including, but not limited to, cleaning the store, completing cash deposits, completed inventory, and training new employees as needed