Kathryn Laing Email & Phone Number

United Kingdom

Dundee, Dundee City, United Kingdom

Aberuthven, Perth And Kinross, United Kingdom

Aberuthven, Scotland

In October 2016, I was promoted to Senior Administrator, having developed in the team as a natural. My main duties included: • Handling confidential, clinical reports and coordinating release back to clients • Training new members staff and providing first line of support throughout their employment • Providing support to senior staff members • Co-ordination and maintenance of diaries/appointments for all clinical staff • Assisting the specialist software development team to ensure the business are meeting company SLA's. • Responding to client queries and actioning requests via telephone & e-mail • Recording and managing sensitive medical data in line with data protection act • Taking meeting notes and producing minutes e.g. OH Team Management Meeting • Producing client reports • Sourcing treatment/ appointments for clients through third party providers and via clinical networks • Reception duties inclusive of arriving appointments, managing incoming and outgoing mail and supporting Clinical Staff on duty • Use of multiple databases and internet systems for recording of statistics and maintenance of clinical records • Additional Administrative Duties for Clinical Staff as and when required

Cupar, Scotland

Main Duties included: • Answering telephone enquiries • Booking appointments for NHS & private patients • NHS Debtor System • Resolving customer complaints • Exceeding customer expectations • Sending invoices for payment • Scanning and filing • Processing data • Sending letters • Answering customer and store emails

St Andrews, Fife

Main Duties included: • Working tills • Assisting cashing up • Serving and attending to the general public • Maintaining good customer service • Promoting offers to meet a set goal • Offering help or advice to customers • Opening and closing of store • Taking part in monthly promotional changes as part of a team

Higher, English, Art, Modern Studies, History

Education record