Kathryn Lightner Email & Phone Number

New York, United States

Brooklyn, New York, United States

• Superior client development and retention due to clear and concise communication, product knowledge, industry understanding. Designed layout and functionality of 3 family home for optimal guest experience through.
• Created and maintained thorough and accurate booking listing through utilization software updates and maintains over 95% guest retention from first booking to check-in day.
• Controlled overall budget regarding production of annual rent operating expenses through utilization of Microsoft Excel, leading to profit margins of $200 + per night stay.

New York City Metropolitan Area

Oversee the maintenance and upkeep of residential properties and ensure tenant satisfaction. Direct management oversight of an 86 unit senior residence. Focus on resident satisfaction by prioritizing property maintenance, staff retention, and maximizing net operating income. Ensure all regulatory requirements (local, state, and federal) are current..

NYC

Over 10 years of demonstrated experience in community building, community management. Developed community programs and communication processes that benefited the elder population. In the dual role, also was responsible for oversight and management for the planning and directing of the relocation process for temporary and permanent public housing residents.

New York, United States

Resolved 300+ weekly customer inquiries via phone related to NYS Unemployment Insurance services, policies, and procedures. Proposed more efficient call script to reduce average customer handling time, which was well-received and implemented by management.

Brooklyn NY

• Created and maintained coalitions and partnerships with elected officials, community leaders and groups to build healthier communities for the elder population.
• Developed, implemented and administered a wide variety of new, cutting-edge and evidence-based health promotion, educational and recreational programs to benefit program participants.
• Trained, supervised, and supported staff in the use of assessment tools and the creation and implementation of service plans for case management, electronic and paper file administration, referrals and counseling.
• Participated in health, transportation and housing advocacy initiatives.
• Worked collaboratively with the NYC Council and DTFA to enable older people to access services.
• Recruited NORC Advisory Council and obtain feedback regarding programmatic matters.

Greater New York City Area

• Managed all aspects of Corporate and Investment Bank (CIB) operations for global clients. Point of contact for account set up and legal documentation, client reporting and timely resolution of client inquiries;
• Facilitated end-to-end domestic and global custody account opening requests and assign tasks to multi-functioning processing teams for collaboration and execution of proper setup.
• Maintained the integrity of client information such as trust/custody agreements, authorized signer lists, proxy and power of attorney applications for audit purposes.
• Recognized as Subject Matter Expert (SME) providing expertise to improve clients service delivery.
• Created a diverse cross - functional team across processing areas to improve client service and employee morale.
• Led team to demonstrate strong multi-tasking skills with ability to complete time sensitive tasks in fast past environment.

Greater New York City Area

• Evaluated the adequacy of controls and governance over servicers’ foreclosure processes and assess servicers’ authority to foreclose in response to Independent Foreclosure Review (IFR) process.
• Managed review of policies and procedures and assessed policies and procedures sufficiency and adequate controls over the foreclosure process.
• Led team responsible for reviewing quality control for residential mortgage originations and servicing during the Independent Foreclosure Review (IFR) process.
• Assessed quality and control gaps within mortgage servicing and foreclosure operations to reduce error rates from 75% to 5% to minimize operational risk.
• Evaluated customer concerns and Identified, tracked, and resolved quality issues and adhered to the OCC Article VII Consent Order.
• Oversaw day-to-day processes and coordinated across business lines.

Greater New York City Area

• Developed an effective plan of action for leading a successful volunteer income tax program from inception to completion. Oversaw and advised 40 staff and volunteers in various tasks.
• Facilitated the opening of 250 new customer bank accounts in 2009 as a result of the program.
• Partnered with the Internal Revenue Service to provide technical training and training curricula.
• Supervised maintenance of physical space, technology and systems to ensure efficient operations.
• Collaborated with community development organizations to deliver programs services.
• Negotiated partner service contract agreements with success.

United States

Provided strategic advice on using technology to achieve business goals. Understood customer requirements, managed IT initiatives, troubleshooted technical issues, and provided training and support. Strong technical expertise, problem-solving skills, and excellent oral and written communication.

Master'S Degree, Information Technology/ Auditing

Bachelor Of Arts - Ba, Mathematics