Kathryn Macy Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

Facilitated strategic planning with FP&A and Ops leaders, resulting in an integrated Company & Financial strategy and a finalized roadmap and GTM mission* Used qualitative and quantitative analysis to identify challenges in reaching these goals and develop business cases using Risk and ROI assessments for customer-centric improvements* Partnered with strategic finance to translate plans into budgets, aligning with growth goals* Defined performance metrics and monitoring for initiatives, setting clear company-wide expectationsEngaged in collaborative discussions to monitor critical initiatives and investments* Presented outcomes in monthly and quarterly reviews* Led decision-making discussions based on KPI findings resulting in fast actions to stay on track to reach goals* Achieved 22% OpEx reduction in 6 monthsProgram Owner for the Minimally Viable Experience product rollout and migration to a new platform:* Managed change and supported 8+ operational teams* Developed a risk assessment to communicate tradeoffs to stakeholders and facilitate risk acceptance and mitigation* Partnered with product teams to prioritize feature requests based on the risk assessment data* Established success metrics and the operating cadence to review metrics and implement process improvements/learnings ahead of the next migration to ensure operational teams were prepared to handle the next wave

Austin, Texas, United States

Decreased Cash Conversion Cycle by 27% YoY by leading the development of the first deal desk process in partnership with corporate finance, sales, Salesforce administrators, and operational stakeholdersLed M&A activities like vertical comparison discovery after 10+ acquisitions: completing process maps, and comparison analysis to understand similarities and differences in process and needs; successfully led efforts to decrease redundancy in software and processConducted root cause analysis, qualitative, and quantitative data gathering, to successfully break down complex, strategically important problems and develop solutions and lead the project team to drive rapid positive outcomes for the business including growth and scalability initiativesCollaborated closely with executive and senior leadership to champion initiatives, establish and maintain strategic alignment, facilitate decision-making through data storytelling, communicate project status, and proactively manage expectations

Austin, Texas Area

Worked hand‐in‐hand with product management, product marketing, and Global Services to ensure that internal Global Services teams were prepared to support and drive adoption of new features, products and offers while maintaining high customer satisfaction Identified the components necessary for our services and products to come together in a cohesive way necessary to drive high customer satisfaction. Collaborated with Product to ensure new releases included these necessary components for successful implementations and long-term supportBroke down complex problems into manageable workflows; collaborated on the creation of operational processes to be rolled out to over 200 employees world wideInstituted cross-functional governance and established streamlined communication channels where there were none

Austin, Texas Area

Directly responsible for ensuring the launch and revenue recognition of approximately $1.27M of SAAS bookings ("Brand Edge") during the FY18Operationalized delivery processes with focus on scaling product support. Including streamlining the provisioning, onboarding, delivery, support and sustainment of the product offerings; continuously working cross functionally on process improvement initiatives to increase effectiveness, efficiency and ultimately decrease operating costsManaged a remote Services team including rolling out process changes based on end to end process data, pain point, and cost analysisNegotiated Support ownership and stood up new team for Brand Edge Support including full support documentation and a 2-month training plan and transition support. Continued to act as Subject Matter Expert for support, sales and services departments.

Austin, Texas Area

Developed methodologies and processes to optimize the allocation of resources (single largest expense) across multi-functional, global demandFacilitated discussion with leadership to gain agreement and commitment on global resourcing policiesMaximized the efficiency and effectiveness of resources by identifying, prioritizing and managing the demand

Austin, Texas Area

Successfully managed 20-30 concurrent implementation projects, overseeing the entire deployment process of all Bazaarvoice web applications. This involved coordinating and leading both client and internal strategic business and technical teams, ensuring smooth collaboration throughout the project lifecycle.Excellent multi-tasking skills and strong organizational abilities enabled me to maintain visibility and leadership across all projects, regardless of their stage in the workflow. I consistently demonstrated proficiency in decision-making, effectively assessing and addressing scope, time, and resource requirements to ensure project successActively interfaced with both internal and client web developers, fostering strong relationships and facilitating seamless communication. This allowed for efficient collaboration and the timely resolution of any technical challenges that arose during project executionPlayed a crucial role in partnering with the sales team, bridging the gap between client needs and technical capabilities. I ensured that clients had a clear understanding of how the software solution would align with their business goals and objectives and ensured that realistic client expectations were set regarding scope, and implementation expectations.Led Go To Market initiatives when new product offering launched. Including developing delivery processes, providing feedback to Product Teams, led training for internal delivery teams, held Subject Matter Expert title

Hanscom Afb, Ma

Executed Agile software development program management methodologies to build new capabilities in short development cycles allowing for dynamic responses to schedule and/or technical requirements and implementation changesSuccessfully involved all stakeholders as early and often as possible to minimize work at the end of the release by overseeing monthly demonstration of capabilities to users

Hanscom Afb, Ma

Assisted in refining cost estimates, creating schedules, and ensuring FMS case requirements are met as outlined Requirements Document and ContractReviewed and directed the progress of contractors, specifically MITRE, in meeting program objectives.

Hanscom Afb, Ma

Worked closely with program managers of multi-million dollar foreign defense programs to create Letter of Offer and Acceptance (LOA) packagesActively worked with Foreign Military Sales (FMS) Program Offices to gain high level of understanding of each case’s scope and technical requirements as outlined in a foreign customer’s Letter of Request (LOR), ensuring accurate data analysis when creating manpower requirements packages and confirmation of appropriate use of funding type.Provided Resource Management expertise to Foreign Military Sales (FMS) Program Offices by using historical data to assess manpower requirements necessary for project execution. Gained knowledge in type of work performed by finance, program management, contracting, and engineering functions including level of effort required of these positions based on Scope of Work and case Requirements.Interpreted and provided recommendations of Foreign Military Sales (FMS) policy and guidance. Interpreted Secretary of the Air Force/International Affairs (SAF/IA) policy and provided policy guidance to FMS divisions and branches.

Hanscom Afb, Ma

Collected and analyzed workforce information to identify demographic imbalances and skill gaps in comparison to the new workforce vision and core human capital strategic needsDesigned and implemented surveys, interviews, and focus groups to gather data on onboarding experiences and engagement factors for new employees and the existing workforce.Conducted program evaluations with a focus on continuous process improvement, utilizing tools like SPSS, Excel, and Microsoft SharePoint to track data changes and identify patterns.Collaborated effectively with stakeholders, including high-ranking military officials, to achieve desired outcomes.Implemented Process Improvement initiatives such as leadership development programs including training plans, sourcing external vendors for training needs, mentoring programs to increase retention rates and continuously develop workforce skills in line with agency requirements