Kathryn Maher Email & Phone Number

Camperdown, NSW, AU

Sydney, New South Wales, Australia

• Played a key role in the successful rollout & transition to operational service of the Clinical Device Notification Platform (CDNP) project. Successfully navigated complex stakeholder relationships & requirements to.
• Led the service transition phase, creating detailed documentation for handover according to support team requirements, and navigating complex stakeholder… Show more Played a key role in the successful rollout &.
• Led the service transition phase, creating detailed documentation for handover according to support team requirements, and navigating complex stakeholder relationships and competing requirements to achieve project.
• Managed the change and release process, coordinating efforts between internal teams and vendors to ensure timely and successful software upgrades & patching.
• Enhanced and coordinated the post go-live incident management process to improve efficiency and align with industry best practice. Show less

Sydney, New South Wales, Australia

• Led business analysis activities across multiple concurrent projects on the Unified Communications Collaboration and Wireless (UCCW) Program to implement Microsoft Teams & associated communication technologies.
• Navigated complex organisational processes to ensure successful project implementation and smooth transitions of solutions to operational service.
• Built… Show more Led business analysis activities across multiple concurrent projects on the Unified Communications Collaboration and Wireless (UCCW) Program to implement Microsoft Teams & associated communication.
• Built and maintained complex stakeholder relationships, effectively managing competing priorities and ensuring alignment with project goals.
• Developed and implemented a comprehensive user training program & materials for meeting room & enterprise voice technology, enhancing user adoption and operational efficiency.
• Enhanced change and release processes for project deployments to minimize disruption and align with industry best practices.

Sydney, New South Wales, Australia

• Assisted Tech Support teams, including Major Incident Management and Asset Management, with process documentation and consolidation, ensuring process consistency.
• Compiled detailed reports using the ServiceNow reporting tool, enhancing data-driven decision-making.
• Designed workflows and initiated the implementation of a Demand Management process using ServiceNow, streamlining request management.

Sydney, New South Wales, Australia

• Collaborated with the Service Continuity Manager to administer the Disaster Recovery testing program, ensuring robust continuity plans.
• Facilitated Disaster Recovery test processes, conducted post-test follow-up activities, and ensured compliance with audit requirements from internal and APRA audits.
• Designed and implemented a Disaster Recovery Test dashboard system, enhancing monitoring and reporting capabilities.
• Revised and edited core Service Continuity documentation… Show more
• Revised and edited core Service Continuity documentation, providing comprehensive reports to stakeholders.
• Maintained records and participated in inter-departmental Service Continuity governance forums, supporting effective governance and risk management. Show less

Sydney, New South Wales, Australia

• Revised and consolidated IT Finance Management system (MyBill) documentation, ensuring consistent service delivery and support.
• Developed and conducted user training sessions across multiple formats, enhancing user competency and system utilization.
• Provided direct support to the ITFM team, including system administration tasks, reporting, and analysis, ensuring smooth operations.
• Assisted users with system support and related tasks, resolving issues and enhancing user… Show more
• Assisted users with system support and related tasks, resolving issues and enhancing user satisfaction. Show less

Sydney, New South Wales, Australia

• Collected, compiled, and managed application data necessary for the Windows 10 Upgrade Project, ensuring accurate and up-to-date information for project execution.
• Assisted the lead Data Analyst in creating a database for efficient data storage and management, improving project data accessibility and accuracy.
• Generated weekly progress and cost reports for the Project Manager, enabling effective monitoring of the project’s progress and budget adherence.

Sydney, New South Wales, Australia

• Core member of the ServiceNow SIAM Program team, supporting the lead Business Analyst throughout the IT Finance Management Transition Project.
• Conducted data migration and analysis, developed test scripts, performed system user testing, and provided hands-on support to test users, ensuring a smooth transition.
• Collaborated with the Change Manager to develop and deliver targeted training for clients on the new system, facilitating user adoption and minimizing change… Show more
• Collaborated with the Change Manager to develop and deliver targeted training for clients on the new system, facilitating user adoption and minimizing change resistance.
• Provided technical support and troubleshooting for users during the rollout of the new ServiceNow IT Finance Management system, ensuring operational continuity.
• Managed the documentation process, collecting and organising project documents & minutes to maintain clear communication and project tracking. Show less

International Studies, International Relations

Annual Political Sciences Exchange Program- Pepa, Social Sciences

As part of my UNSW degree, I was required to study at a foreign university for one academic year. I undertook a variety of political.

Higher School Certificate

Subjects included: - Advanced English - English Ext. 1 - English Ext. 2 - Ancient History - Extension History - Legal Studies - Studies of.

Record Of School Achievement