Kathryn Boyd Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

www.kathrynboydfinearts.comIG: @kathrynboydfinearts

Toronto, Canada Area

Passionate, motivated, and empathetic Account Director with over 20 years of experience in developing strong customer relationships, leading award-winning teams, and implementing operational strategies to drive growth, retention, and brand loyalty.Proven track record in building and nurturing client relationships, consistently exceeding expectations. As.

Print Campus, Concord

• As a dynamic leader in Client Relations, I excelled at providing comprehensive direction and guidance, effectively driving projects and processes to enhance account retention, stimulate growth, and ensure optimal.
• Directed and mentored a high-performing Client Relations team, fostering a collaborative and supportive environment through team-building, coaching, and training initiatives.
• Implemented streamlined processes that significantly improved collaboration between our Production and Sales teams, resulting in enhanced efficiency and seamless project execution.
• Cultivated a customer-centric environment that led to increased response rates and greater accuracy in docket details, ensuring exceptional service delivery and satisfaction.
• Collaborated seamlessly with Account Directors, production team members, and clients to effectively address and resolve any production-related challenges, thereby maintaining smooth operations and client satisfaction.
• Played a key role in the successful implementation of the Microsoft Power BI analytics business tool, providing leadership with accurate forecasting on production efficiencies and empowering data-driven.

Toronto, Ontario, Canada

As the driving force behind Open Heart Holistic, Kathryn's central mission revolved around creating a nurturing space for her clients through a range of Mindfulness and Compassion Programs. These transformative programs encompassed Art Classes, Reiki, Yoga, and Meditation, offering a holistic approach to well-being.Kathryn actively collaborated with.

Toronto, Canada Area

• Led customer-critical operations within DCM’S Marketing Campaign Management Team.
• Led the on-boarding and implementation of the software solution, Mtivity, throughteam development, process mapping and business analysis
• Designed and facilitated training on Mtivity for customers, support teams andvendors
• Directed and supported the MCM team, including designers, project managers,coordinators and copywriters
• Built and mentored teams to ensure optimal support, growth and retention ofenterprise accounts

Toronto, Canada Area

• Led the operations, account development and production teams at several TPH locationsthroughout Toronto.
• Managed 100+ small to mid-sized accounts spanning an array of industries includingfinancial services, insurance, and education
• Transformed under-producing teams, resolving longstanding process issues andimplementing incentive programs that elevated performance while building moraleand motivation
• Received for 6 years running the annual President’s Award for managing and leadingproduction teams that achieved a 35% profit margin and 75% account activity andclient retention
• Directed and supported TPH branch teams by building the skills of the team throughcoaching, training and a more collaborative work environment

Bachelor Of Arts, Sociology

Ytt, Certified Hatha Yoga And Kundalini Meditation Instructor

The combination of Hatha Yoga with Kundalini breathing (Pranayama) and meditation works together to bring the body, mind and spirit in.

Education record