Designed and implemented leadership development and employee engagement programs tailored to organizational needs, resulting in improved retention and reduced absenteeism.Delivered strengths-based coaching to leaders and teams, fostering productivity and employee satisfaction while decreasing costs related to turnover and health benefits.Advised leadership on creating strengths-based teams and facilitated team-building trainings to align with organizational objectives.

Reduced turnover rate from 90% to 2% in one year by implementing employee retention systems, conducting organizational assessments, and developing leadership training programs.Redesigned and expanded fundraising efforts, including Workplace Campaigns, to enhance community engagement and increase revenue. Increased revenue for 90% of recurring donors and added 20% of new businesses while streamlining internal processes. Established partnerships with local businesses and HR organizations. Created a new program for businesses as an additional resource for employee engagement to increase payroll deduction donations. Presented at businesses and community events advocating for UWA while providing resources for employees and team volunteer opportunities.Reorganized board engagement processes, including improving presentations, meeting formats, and team involvement to make them more engaging and dynamic resulting in increased board member attendance and engagement at in-person meetings. Reorganized and developed Executive, Financial, and Culture Committee members, meetings, and materials.Conducted stay interviews and aligned employees with roles that fostered a thriving culture, creating ongoing feedback mechanisms and introducing engagement and well-being surveys.Implemented operational systems such as Gallup Access, Mineral, Salesforce and PayCor to streamline communication, enhance efficiency, and engage employees in a hybrid work environment.Analyzed employee engagement data to design effective communication strategies and improve knowledge sharing, recognition, and retention.Developed and organized audit, Salesforce, Database 2 and additional financial controls. Implemented new financial and internal systems, donation intake processes, grants, contract processes, insurance/benefits review, and budget management review while building teams for improved fiscal management.

Established and led the Implementation Department, managing employee recruitment, placement, development, engagement, and overall team management.Applied organizational psychology principles to design a proactive member outreach and education process for pharmacy health plan transitions.Created the CRX Specialty Pharmacy Implementation Process, utilizing member coupons to minimize employee healthcare costs.Successfully integrated Southern Scripts with EHNH to deliver a comprehensive health benefits package for employer groups.Developed interactive training materials and social media campaigns to educate employees during transitions, ensuring seamless implementations.

Played an integral role in founding Southern Scripts as the first employee, working alongside the original owners from Causey’s Pharmacy.Recruited, hired, onboarded, and trained all employees while managing their ongoing development.Established a CliftonStrengths-based work environment to enhance recruitment, retention, and employee satisfaction.Cultivated a strengths-focused organizational culture rooted in core values, mission alignment, and employee wellness.Coached, mentored, and developed employees and emerging leaders, redesigning the organizational structure and creating specialized teams to support growth.Hired and trained pharmacy interns for the call center, mentoring them to successfully gain admission to pharmacy schools.Developed and managed comprehensive employee recruitment, placement, engagement, and professional development programs to support organizational growth.Launched PBM Clarity, an educational seminar on pharmacy benefit management abuse, presented at the Louisiana Association of Business & Industry (LABI).Built pharmacy and third-party administrator (TPA) networks, established client relationships, and created the company’s customer service center.Co-developed a claims processing system in collaboration with NewTech Software to improve efficiency and accuracy.

Co-founded the first long-term care (LTC) pharmacy in Natchitoches, overseeing its construction, client acquisition, and team development.Designed and implemented leadership training programs to foster employee growth and create a thriving organizational culture.Integrated digital tools like a prescription management app and marketing strategies to boost customer engagement and streamline operations.