Follows daily game plan and completes assigned tasks to support department goals. Uses Student Information System (SIS), web-based degree audit tool, Customer Relationship Management system (CRM) and an electronic academic record platform to perform duties. Exceeds quality and productivity metrics, assisting in helping reach departmental goals.Participates and provides cross training opportunities to expand knowledge and task capabilities, including formal and informal mentoring of new and seasoned colleagues. Provides exceptional customer service to colleagues and students. Detail oriented, thriving in a fast paced environment. Interpret and enforces academic policy, following standard operating procedures. Member of huddle topics committee, ensuring the team and other departments are on the same page about procedures, steps, and rules for internal and external clients. Member of the Contributions and Rewards committee, ensuring colleagues in a remote work environment feel valued, recognized, and engaged with the team and organization.

• Organized current, discontinued, and new student and teacher text books• Coordinated teacher and faculty end of school year procedures• Managed incoming departmental supplies• Communicated with department chairs • Created training manual for future employees

• Maintained order and cleanliness throughout facility• Handled inventory and ordering of supplies