Review and investigate client escalations Develop plan for resolution for the client escalation Leverage partners across RBC Insurance and Aviva General Insurance Company for assistance Discuss concerns with clients, probe for pain points and deliver resolutionProvide feedback to team leaders for coaching and development of licensed insurance advisorsTailor coverage to suit the needs of individual clients Deliver solutions to clients within SLA

Review and investigate client escalations Develop plan for resolution for the client escalation Leverage partners across RBC Insurance and Aviva General Insurance Company for assistance Discuss concerns with clients, probe for pain points and deliver resolutionProvide feedback to team leaders for coaching and development of licensed insurance advisorsTailor coverage to suit the needs of individual clients Deliver solutions to clients within SLA

RBC Insurance® , through its operating entities, provides a wide range of travel, life, health, home, auto, wealth and reinsurance products and solutions, as well as creditor and business insurance services, to individual and group clients. - Generate leads through prospecting in target communities - Leverage COI's and affinity market discounts to develop a strong referral business- Create new business opportunities that are in line with the company's growth expectations. -… Show more RBC Insurance® , through its operating entities, provides a wide range of travel, life, health, home, auto, wealth and reinsurance products and solutions, as well as creditor and business insurance services, to individual and group clients. - Generate leads through prospecting in target communities - Leverage COI's and affinity market discounts to develop a strong referral business- Create new business opportunities that are in line with the company's growth expectations. - Assist customers by developing home and auto insurance solutions to meet their needs - Clearly explain product features and enhancements and recommend appropriate coverage. - Present the client with alternatives that include new and/or improved insurance coverage based on their changing needs- Underwrite policies that are accurate and complete and ensure a high quality standard- Work closely with Life and Health team members to deepen the customer relationship through cross-sale opportunities- Embrace technology and use it as means for ensuring personal growth and productivity Show less

-Listen to clients and understand their needs and provide them with appropriate home and auto insurance solutions. -Clearly explain product features and enhancements and recommend appropriate coverage. -Present the client with alternatives that include new and/or improved insurance coverage based on the client's current needs. -Create new business opportunities that are in line with the company's growth expectations. -Consistently meet or exceed team and individual objectives… Show more -Listen to clients and understand their needs and provide them with appropriate home and auto insurance solutions. -Clearly explain product features and enhancements and recommend appropriate coverage. -Present the client with alternatives that include new and/or improved insurance coverage based on the client's current needs. -Create new business opportunities that are in line with the company's growth expectations. -Consistently meet or exceed team and individual objectives related to client satisfaction, quality, and productivity. -Underwrite policies that are accurate and complete and ensure a high quality standard-Communicate clearly and effectively with clients. -Work closely with other team members as part of a cohesive group. -Embrace technology and use it as means for ensuring personal growth and productivity Show less

-Maintain order to ensure clarity of recording and accuracy of the record-Monitor and record examinations, discoveries, cross examinations, produce legal transcripts

-Deployed guards in timely response to emergency after-hours coverage requests-Payroll administration-Writing Post Orders for client sites, liaising with clients-Maintained current contract, employee, and schedule information in SAFES system-Ensured proper site coverage and contractual requirements were upheld at all times -Scheduling of guards to meet site requirements and minimize overtime-Billing of national clients-Training guards on safety systems including post… Show more -Deployed guards in timely response to emergency after-hours coverage requests-Payroll administration-Writing Post Orders for client sites, liaising with clients-Maintained current contract, employee, and schedule information in SAFES system-Ensured proper site coverage and contractual requirements were upheld at all times -Scheduling of guards to meet site requirements and minimize overtime-Billing of national clients-Training guards on safety systems including post confirmation and workplace safety and harassment-Create and enforce procedures and process to ensure guard safety-Training and coaching of guards to handle specific incidents on site including attempted theft and medical emergencies Show less

-After hours scheduling of guards to meet site requirements and minimize overtime-Action RCMP Guard Matron requests and maintain records in Guard Matron tracking system-Ensure CNCC team's compliance with procedure-Review emails sent by team for clarity and process, correct and ensure follow-up to close issues-Follow and reinforce varying escalation processes across Canada-Operate POCO system, action alarms and dispatch field supervision to ensure guard safety and presence on… Show more -After hours scheduling of guards to meet site requirements and minimize overtime-Action RCMP Guard Matron requests and maintain records in Guard Matron tracking system-Ensure CNCC team's compliance with procedure-Review emails sent by team for clarity and process, correct and ensure follow-up to close issues-Follow and reinforce varying escalation processes across Canada-Operate POCO system, action alarms and dispatch field supervision to ensure guard safety and presence on site-Create and maintain stationeries used by CNCC team to communicate with branch staff-Logging of daily communications between CNCC team and branch staff -Work with CNCC leadership team to identify issues requiring escalation to CNCC management-Training and coaching of communications officers in real time Show less

-Handle short notice book-offs and fill open shifts-Process incoming call volume, direct calls as needed and action appropriate items in a timely fashion-Communicate with Branch Managers, Scheduling Managers and Security Officers as required-Follow escalation procedures as designated for each area