Kathryn Chan Email & Phone Number

· As part of a small Payment Operations team, communicate with customers to verify financial information to maintain customer privacy· Manage verification signups through Asana and initiate phone calls with customers to gather detailed information and prevent fraud· Send email correspondence to existing customers regarding upcoming dispute deadlines· Input.

· As part of a larger SaaS Support team, stayed current with Brightwheel platform and product releases to respond effectively to customer inquiries· Used critical thinking and troubleshooting abilities to identify, investigate, and resolve 30+ technical or usage inquiries daily· Communicated clear and concise instructions via email and live chat to users.

San Mateo, California, United States

· Managed day-to-day schedule by developing and implementing age-appropriate curriculum, maintaining a positive, learning environment, and prioritizing safety and health of students · Supervised and delegated responsibilities to team members to assist in managing classroom environment · Tracked attendance, input real-time activities, and assessed student.

San Francisco, California, United States

· Collaborated with a small team to manage community-based, nonprofit preschool by developing and implementing curriculum · Established relationships with students and parents, held in-person conferences to report students’ progress and resolve conflicts· Administered weekly Zoom class meetings, curated and edited YouTube videos to engage students during.

San Mateo, California

· Managed day-to-day schedule by developing and implementing age-appropriate curriculum, maintaining a positive, learning environment, and prioritizing safety and health of students · Supervised and delegated responsibilities to team members to assist in managing classroom environment · Tracked attendance, input real-time activities, and assessed student.

· Implemented one-on-one in-home therapy to individuals on the autism spectrum by incorporating applied behavior analysis (ABA) practices with clients ages 2-14 years old· Collaborated with team members and BCBA supervisors to report client progress and modify individual plans · Maintained confidentiality when discussing client information and collected.

San Francisco Bay Area

· Collaborated with a small bridal team to manage clientele, drive customer satisfaction, and drive and sales productivity · Answered high volume phone calls and voicemails, scheduled appointments, and placed customer orders over the phone· Ensured successful orders by responding to order inquiries and presenting solutions in a timely manner · Updated.

· Greeted customers upon entering the store and informed customers about sales and promotions · Collaborated with sales team to drive sales and restocked inventory onto sales floor · Assisted customers by answering questions about products and store availability

Basic And Advanced Core Certificate, Early Childhood Education And Teaching

Bachelor Of Arts (Ba), Psychology

Activities and Societies: Flying Samaritans, Student Homeless Aid Relief Project (S.H.A.R.P), Global Medical Training, American Red Cross