Kitty Ohman, Mba Email & Phone Number

Greenwood Village, Colorado, United States

Denver Metropolitan Area

Greater Denver Area

Greater Denver Area

Greenwood Village & Broomfield, Co

Lead writing team through all phases of multiple documentation projects, with focus on the user experience, requirements definition, quality content, and on-time delivery. Manage and coach writers with varying degrees of technical and authoring expertise. Set development goals, oversee workload and progress, provide constructive feedback and mentoring, and lead through to successful completion. Work closely with globally distributed scrum teams and knowledge management resources, understanding cultural differences, and managing communication across locations, including U.S., Canada, Europe, Asia, and India.Project Management• Accelerated adoption of modified agile process to ensure documentation resources were accountable for backlog grooming, tasks, and done criteria across 15 scrum teams. Business Analysis and Information Architecture• Optimized user access to content by re-architecting to reduce the number of documents for the product by 75%. This resulted in improved navigation, search-ability and linking.• Improved the user experience by collaborating with product management and development and architecting content to align with feature requirements and positioning.• Led writing team to develop content based on user stories. Coached writers on content strategy: reuse/harvest or author new content; implement advanced DITA techniques; define component terminology. Content reuse strategy resulted in 25% authoring time savings.Technical Expertise• Authoring environment expert with the ability to assess needs, recommend usability enhancements, and streamline processes. Participated in acceptance testing; thoroughness of planning and testing resulted in delivery of content from the new system quickly to meet project timelines. Coached writing team in use of new system.• Improved implementation of standard “variables” method for product names, resulting in authoring time savings, more consistency and fewer errors across a large documentation set.

Englewood, Colorado

Effective project manager, leading projects with progressing responsibility and expertise, with emphasis on content strategy, information architecture, requirements and business analysis, project management, and communications.Built reputation as the go-to on the team for information design and build, system, and process troubleshooting.Project Management• Led multiple documentation projects, in both Agile and waterfall environments, that included release feature scoping, estimation, scheduling, resource and milestone tracking using tools such as MS Project, coordination across development, QA, and product management teams. Business Analysis and Information Architecture• Improved final documentation results by expanding the review audience of in-progress content and making it easier for this audience to provide feedback. Worked with technical team to adapt an existing system for posting content daily, recommended and process usability enhancements to the owning team, trained teams how to provide feedback. Received kudos because it improved update frequency and turnaround for writers and reviewers.• Expert in information architecture, applying the principles of content/task analysis, information mapping, and minimalism. Collaborated with writers to implement these strategies.Technical Expertise• Developed XML, HTML, and DITA expertise through adoption of new authoring and presentation technologies. • Initiated the role of build architect and learned to design and build HTML output from DITA-based content management system, Eclipse plugins, and Eclipse-based context sensitive help. Trained others for this role.• Represented writers' authoring environment interests as a liaison to the Tools team. Translated technical implementations or details into processes that less-technical writers could understand and trained authors how to use the processes in the authoring environment.

Englewood, Co

Authored documentation for a variety of enterprise level products. Content areas included Eclipse-based modeling interface for services development, server configuration and administration, installation, and tutorials and samples. Over the course of multiple releases, recommended and implemented enhancements to the content to improve the user learning experience. Developed and delivered context sensitive help.

Englewood, Colorado

Authored documentation for a variety of enterprise products. Knowledge of multiple authoring environments and outputs.

Ba, Finance, International Business

Activities and Societies: Delta Sigma Pi Business Fraternity Gamma Phi Beta Sorority

Mba (Executive Mba Program), Business Administration And Management: Marketing, Management