• Hiring, training, and developing a high-performing CX team at the fastest-growing blender brand in the world, with customers in 195 countries• Collaborating with cross-functional teams to maximize operational efficiencies and deliver an exceptional experience• Organizing and implementing changes in a fast-paced, customer-centric startup environment

• Editor at GNC’s women’s health magazine, which reached 7 million readers monthly• Hired writers, assigned stories, and set and enforced deadlines• Spearheaded influencer collaborations and special features• Wrote human-interest articles and product copy• Edited copy for clarity, grammar, readability and style consistency• Ensured creative and visual representations remained cohesive with editorial content

• Designed and launched website highlighting noteworthy people and the stories behind their favorite recipes• Featured television hosts, cookbook authors, professional food photographers, chefs and leading food bloggers• Recognized in numerous outlets including the Chicago Tribune, Huffington Post, theKitchn, Cooking Channel and Style Me Pretty• Garnered over 40,000 unique viewers per month

• Managed daily editorial operations of Who’s Hungry?, a startup digital and print magazine by renowned food photographer, Stephen Hamilton• Developed content strategy and brand voice• Assigned stories to freelance writers and edited all articles• Collaborated on features with celebrity chefs and television personalities • Created and maintained Content Calendar to manage flow• Planned and oversaw events

• Pitched and wrote stories on food and health