Kathryn Pardo Email & Phone Number

Greater Nashville Area, Tn

As Kroll's Client Services Supervisor for Client Operations, I oversee all duties and activities of the Fraud Client Services team. In addition to being responsible for overseeing the functionality of the Kroll Fraud Solution’s systems and assuring proper service delivery by Kroll’s vendors. I work closely with the Project Management team and I am responsible for providing user sign off for projects that affect the functionality of administrative processes. I work closely with the Sr. Manager of Client Management to assure that client expectations are managed and fulfilled. I coordinate with all departments and I am the primary point of contact in matters relating to the operational activities of service delivery in addition to the performance of the Account Specialists and vendors. I am responsible for analyzing trends and workflow to improve efficiencies and productivity, not only of the team in general, but that of the administrative process that supports the company’s clients, vendors and partners. In addition, I am the content expert on the resolution of issues that arise between our partners, our vendor providers, and I.S. processes and support.

Greater Nashville Area, Tn

The Engagement Coordinator is responsible for managing the administrative functions for multiple computer forensic and cyber security incident response projects by assisting with the development of Statements of Work, tracking work performed against the statement of work and projected budget, coordinating internal resources and ensuring accurate billing.. A normal work day includes working closely with Kroll’s consultants, operations, engineering, and accounting departments to facilitate efficient internal collaboration, project documentation, timely delivery of project tasks and accurate billing. • Successfully facilitate accurate, timely and effective delivery of work product and billing by the consulting team by performing administrative functions and coordinating internal resources. Acquire and maintain knowledge at an expert level of Kroll services and best practices. • Demonstrate urgency and empathy in all communication with team members and support staff to ensure that client needs are met. • Research and resolve inquiries regarding invoicing and billing to ensure that the final invoice delivered to the client is accurate and delivered in a timely manner. • Maintain an upbeat, positive and professional demeanor when dealing with internal clients and Kroll team members regarding delivery of services or project administration.• Represent Kroll with a high level of integrity and communicate information about our products and services clearly, concisely, and accurately.

Nashville, Tn

As the Kroll Client Services Supervisor I oversee all duties and activities of the Fraud Client Services team in addition to being responsible for overseeing the functionality of the Kroll Fraud Solution’s systems and assuring proper service delivery by Kroll’s vendors. I work closely with the Project Management team and I am responsible for providing user sign off for projects that affect the functionality of administrative processes. I work closely with the Sr. Manager of Client Management to assure that client expectations are managed and fulfilled. I coordinate with all departments and I am the primary point of contact in matters relating to the operational activities of service delivery in addition to the performance of the Account Specialists and vendors. I am responsible for analyzing trends and workflow to improve efficiencies and productivity, not only of the team in general, but that of the administrative process that supports the company’s clients, vendors and partners. In addition, I am the content expert on the resolution of issues that arise between our partners, our vendor providers, and I.S. processes and support.

As the Operations Manager I was managed a team of Service and Installation Technicians. I was responsible for scheduling, inventory, process efficiencies, and all required reporting. I created efficiencies by analyzing trends that resulted in bottomline cost savings. I resolved all escalated issues and was the primary point of contact for all vendor relationships.

Previous Positions: Ecommerce Analyst, Technical Support Rep., National Accounts Rep, 12/00 to 3/03I advanced to increasingly responsible positions, culminating in management role with oversight for a team of implementation and technical support consultants for a software company. I resolved escalated issues, trained new employees, worked with Product Development and Quality Assurance for new product releases.• Received great comments from top clients for handling difficult situations, leading to higher client retention Ability to identify technical issues, work with Software Engineering and Quality Assurance for bug fixes and documentation of software releases

Computer Information Systems

Training: C++, Discrete Structures, Object Oriented Design, Introduction to Database Design, Calculus II and various other classes

Associates Of Science, Computer Science

Training: C, C++, Physics, Calculus I and various other core classes