Microsoft TeamsLed a talented and diverse PM team that worked to enhance the modern online meeting experience as people worked remotely all around the world during the COVID-19 pandemic. Created a vision for new presenting experiences and built features that encouraged meeting effectiveness, moderation, attendee engagement, and inclusiveness. Drove support for features important to remote learning and teaching. Worked closely with Outlook team for updates to meeting scheduling experience.Mobile ExperiencesLed PM team for Edge mobile browser on iOS and Android as we focused on a new, modern design, key cross-device scenarios, and strategic partnerships that led to significant growth in usage, engagement, and retention. Previously owned Microsoft Launcher and Your Phone Companion apps on Android, and Continue on PC app on iOS. For all mobile app teams - developed product vision, strategy and roadmap based on organizational key results, product goals, and user feedback. Defined product release cadence, schedule, and mechanisms for smooth iterations and communicated to team, partners, leadership, and customers. Worked with offshore PMs, designers, and development teams to define and deliver product updates. Regularly reported on product KPIs, experiment results, usage, and trends. Worked with researchers and marketing to gain insight from customers through focus groups, surveys, user studies, and customer feedback. Utilized results to inform product backlog and priorities. Mentored and built strong, UX-focused, data-driven, creative, collaborative PM team with customer empathy.

Managed team of UX Program Managers, Designers, and Researchers that worked across feature and partner teams across Alexa ecosystem. Collaborated with Amazon partner design and product teams to create strong relationships and promoted voice UX design awareness and mentoring to drive consistent and delightful customer experiences across voice products and initiatives.Worked with Product Managers, Technical PMs and SDMs to define feature scope, priorities and schedules for UX deliverables. Reviewed detailed designs with key stakeholders and executives and defended design decisions in terms of user data, feedback, existing patterns, and feature/product roadmap. Influenced designs based on other internal/external products/initiatives, platform standards, and prior web and mobile experience. Organized, tracked, and managed design review and delivery for the expanding Amazon Alexa Voice UX team spread across 7 locations worldwide and supported a growing number of languages and locales. Managed UX design process for designs needed by 40+ development teams worldwide. Previously managed all design deliverables for Amazon Alexa UX team comprised of interaction, visual, voice, and sound designers and design/web technologists prior to initial product launch and platform expansion. Assisted user research team as needed to streamline usability studies, set up necessary tools and resources, and get additional headcount or contractors.

Managed and drove new features and feature enhancements for web/mobile/tablet applications and connecting services that help busy families stay connected while at home or on the go. Includes iterative feature design on web UI as well as iOS and Android phones and tablets.Was Product Owner as part of agile/scrum development process. Determined product direction and feature scope, wrote stories, prioritized features and managed areas of ownership until release.Responsible for standard Program Manager tasks, including writing feature specs, holding key stakeholder and executive reviews and working with design, development and QA to ensure feature success.

Recruited to be participant in many usability studies and/or focus groups for web sites, cell phones, smart phones, board games and more. Gave feedback on proprietary designs and ideas before products were produced and/or releasedCompanies include T-Mobile, Motorola, Nordstrom, Screen Life, Unilever, Gilmore Research Group and others.

Media Center PC - Designed, managed and collaborated with development, test, design, usability,user assistance and external dependencies on several consumer features, including TV EPG.Connected Home - Researched, Story boarded, designed prototypes and customer scenarios on home automation.Pocket PC - Owned design specifications and managed user interaction for Windows Shell (desktop, file system, Control Panel, Input, etc.), Pocket Excel, Calendar and other features. Worked closely with Design, Development, Test, Usability to ensure priority user scenarios were being supported. Palm-size PC and Palm PC--Designed overall navigation and memory management interface for first generation handheld device. Worked closely with Design, Usability, Development, Test, User Assistance, and Product Management to explore key user scenarios for optimum user experience on low-res screen. Was only Program Manager on product for last 3 months before shipping.Single or co-inventor on 15 user-interface patents related to small devices and/or pen-input.

Responsible for the entire user interface of Attachmate's $100M+ EXTRA! product line. Managed the user interface for the EXTRA! Personal Client 6.0 project, comprised of 80+ software engineers in 4 different development sites. This involved developing and leading the UI Design Task Force to ensure that usability requirements would be met. Influenced the need for a user-centered development process, which included training development personnel in the new process and creating specification templates to be used. As a lead, managed 1 PM and 2-3 designers. Responsible for driving and managing the initiative to get all 32-bit EXTRA! products certified in Microsoft OS logo programs.

Responsible for user interface of the Printer Emulator portion of the EXTRA! for Windows product. Included designing, implementing, and maintaining new user interface in addition to writing and maintaining functional and design specifications.

Independently managed the building of custom home, including bids, specifications, task assignments, county inspections, scheduling, managing loan funds, and paying invoices. Finished on time and within budget. Designed kitchen, master bathroom and many other interior house details using scenario-based approach and task analysis. Researched and chose all materials used throughout the house, including home automation products and easy-to-maintain surfaces and products.