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Staff User Research and User Experience Design professional in Dublin, Ireland.• I have been designing, developing and delivering user-centred interactive digital experiences for over 27 years. Currently leading both qualitative and quantitative user research at Cisco Webex.• I have experience right across the product development process and have worked in-house, agency side and as an independent consultant.• Previous speaking engagements include ConveyUX, EuroIA, Inspirefest, IxDA Interaction 16, Women Techmakers, Dublin UX, Ladies That UX, IxDADublin and UX Sofia.• I have managed my own technology management consultancy business, working with a range of companies from startups to large multi-nationals. • My background is in the educational technology industry where I led the New Product Development and R&D teams at ThirdForce (formerly Electric Paper) for over 10 years.Specialties:User Research, Interaction Design, User Experience UX Design, Prototyping, Information Architecture, Concept Design and Evaluation, Creative Direction, Design Strategy, Usability, User Interface, Web Application Design, Product Management, Creative Project Management, User Requirements Definition.
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CiscoIreland -
Staff Ux ResearcherCisco May 2018 - PresentSan Jose, Ca, Us• Leading both qualitative and quantitative user research across the Webex Suite and Contact Center product groups.• Currently focused on research into AI Experiences including AI assistants, use of GenAI, summarization, topic analysis and predictive analytics.• Program manager of Accessibility Research program in conjunction with expert accessibility partners with 35+ accessibility usability studies completed over 3 yearsCo-chair and event manager for the inaugural Cisco Insights conference, an internal multi-day, multi-track event for UX research and data insights teams
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Research/Ux/Product Design ConsultantFreelance Dec 2017 - Aug 2018Clients include: • Folens, Intercake, GameStop, Loop UX
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Director Of Product ExperienceTouch Press Inc. Apr 2017 - Dec 2017Dublin, Ireland, IeTouch Press is an award-winning children's app development company incorporating the StoryToys, Touch Press Games and Touch Press Media portfolios.• Researching new product, technology & content opportunities, such as VR/AR• Creating product concepts & pitch documents for new business proposals• Managing a team of product managers, art directors and designers -
Director Of User Experience & DesignSwrve Aug 2014 - Oct 2016Atlanta, Georgia, UsSwrve is an integrated marketing, A/B testing and optimization platform for mobile apps. • Driving the overall user experience process in Swrve, providing leadership and best practices in the process and implementation of UX and design• Converting company vision into tangible product outputs through user journeys, concept design and prototyping• Leading a team of creative interaction & visual designers, ensuring they have the support and resources needed to produce their best work• Working with the Product and Engineering leads to define, scope and schedule the product roadmap -
Independent Product Strategy & Ux ConsultantSelf-Employed Jan 2014 - Aug 2014• Managed my own consultancy business, helping clients to implement User Research, Digital Experience Design and Product Management best-practice in their organisation.
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Senior User Experience DesignerIq Content Dec 2010 - Dec 2013Dublin 2, IeiQ Content (now Each & Other) is a user experience design agency.• Leading User Research and UX Design phases of key consultancy projects, ranging from consumer website redesign to large-scale complex data-driven web applications. • Driving the prototyping initiative within the UX practice to ensure the whole team can pick the right tool to suit their project needs. • Management team of iQ Labs where employees get to bring their creative ideas to life.• Mentoring new members of the UX team. Areas of expertise include: • Wireframing, prototyping, usability testing, information architecture, mobile user testing, collaborative co-design workshops, user needs analysis, product requirements definition, web analytics, concept design & evaluation.Clients include: • Tektronix Communications, Citibank, Spencer Stuart, Permanent TSB, Irish Cancer Society, Concern, IPSI, 123.ie, Bord Iascaigh Mhara, Dept of Foreign Affairs, Irish Aid -
Digital Product Strategy, Design And Education Technology ConsultantTechnius Jan 2008 - Dec 2010Managed my own digital product strategy, design and technology services consultancy business.Projects included: • Defining the User Experience and technical architecture of Microsoft’s Educator Learning Journeys, a global professional development platform for teachers and educators • Co-author of Description of Needs for the Enterprise Ireland E-Learning Competence Centre (now The Learnovate Centre) with particular responsibility for defining the industry-driven Research Themes• Commercialisation Consultant for the National Digital Research Centre (NDRC) with responsibilities including review of submission applications to commercialisation programmes, as well as support and advice to teams pitching for NDRC programmesClients include: - Microsoft (Education Products Group), CustomerMinds, Imagine Education (UK), Promethean, National Digital Research Centre (NDRC), Houghton Mifflin Harcourt, Enterprise Ireland, VigiTrust, I-CANDO Learning
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Head Of Group R&DThirdforce Jul 2005 - Aug 2007ThirdForce plc is an e-learning courseware, assessment and certification solution provider.• Head of dedicated R&D team researching new technological opportunities, designing the user experience and technical architecture of future ThirdForce products• Generating new business opportunities within Product Management Group• Driving innovative and user-centred design practices throughout the company• Managing Enterprise Ireland funded R&D Capability project, including budget, resourcing and roadmap planning• Member of Senior Management team involved in decision-making on the business strategy and management policy of the company
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Head Of R&DThirdforce Jan 2001 - Jul 2005One of Ireland's most successful e-learning companies.• Head of dedicated Research & Development team designing the technical architecture of future EP products• Generating new business opportunities through design and creation of prototype systems• Managing Enterprise Ireland funded RTI (Research, Technology & Innovation) project
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Head Of Software DevelopmentElectric Paper Nov 1996 - Dec 2000• Chief Software Architect of Electric Paper courseware, assessment and certification products• Senior manager of production, IT, QA and technical support teams• Lead project manager on Electric Paper development projects, user experience and technical design of products• Design and development of e-Learning content combining audio, graphics, video and interaction
Kathryn Parkes Skills
Kathryn Parkes Education Details
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Trinity College DublinElectronic And Computer Engineering -
University College DublinInnovation And Technology Management
Frequently Asked Questions about Kathryn Parkes
What company does Kathryn Parkes work for?
Kathryn Parkes works for Cisco
What is Kathryn Parkes's role at the current company?
Kathryn Parkes's current role is UX Research at Cisco Collaboration.
What is Kathryn Parkes's email address?
Kathryn Parkes's email address is ka****@****ail.com
What is Kathryn Parkes's direct phone number?
Kathryn Parkes's direct phone number is +141583*****
What schools did Kathryn Parkes attend?
Kathryn Parkes attended Trinity College Dublin, University College Dublin.
What are some of Kathryn Parkes's interests?
Kathryn Parkes has interest in Learning Design, Interaction Design, Adaptive Path, Stephen Fry, Visual Storytelling, Ted Talks, Sketching, User Experience Design, 37signals, User Experience.
What skills is Kathryn Parkes known for?
Kathryn Parkes has skills like User Experience, User Interface Design, Information Architecture, Interaction Design, Usability, User Experience Design, Usability Testing, User Research, User Centered Design, Wireframes, Human Computer Interaction, Product Management.
Who are Kathryn Parkes's colleagues?
Kathryn Parkes's colleagues are Qiuhua Zheng, Mohammed Azaan, Kamakshi Devisetty, Bindu Lingaraju, Ashok Kumar, Magdiel Corpuz, Huỳnh Như Nguyễn Thị.
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