Kathryn Percy Email & Phone Number

Vancouver, Bc, Ca

Pleasanton, California, Us

As the Manager, Community Operations & Engagement, I have demonstrated expertise in supporting community strategy and governance within Workday, collaborating closely with department representatives and stakeholders across sales, marketing, CX, support, customer success, partners, content curators, and users. My role involves engaging with business stakeholders to consult on community needs, fostering relationships to enhance communication, alignment, and trust.I specialize in supporting users to achieve their business, communication, and member engagement goals effectively within the Workday Community platform. My commitment extends to ensuring the seamless implementation of policies and processes in the day-to-day actions of all users. I actively work hands-on with the Workday Community platform, employing strategies to build value, trust, gamify user interactions, and influence positive behavior within the community.

Vancouver, British Columbia, Ca

Vancouver, British Columbia, Ca

As the driving force behind the social media customer experience growth strategy at TELUS, I led the overarching strategy for our social media platforms and the TELUS Neighbourhood, our external community forum. I played a key role in supporting a team of Project Managers responsible for curating and creating support content, ultimately contributing to the growth of customer digital adoption.One of my notable achievements was the successful redesign and relaunch of the TELUS Neighbourhood, resulting in a remarkable 25% increase in positive search results. In my role, I am accountable for the continued evolution of our community forum, ensuring its relevance and effectiveness in meeting the evolving needs of our user base.

Vancouver, British Columbia, Ca

Orchestrated TELUS PureFibre direct response acquisition marketing, reaching 700k+ prospects. As a strategic leader, I crafted and executed social and media relations strategies, developed community leverage tools, conducted training, and managed issues. Thriving on impactful marketing initiatives, I ensure brand success through targeted communication and strategic execution.

Vancouver, British Columbia, Ca

Led the #TeamTELUS advocacy program, collaborating with 15 influencers for brand amplification. Orchestrating a strategic PR social media content plan, I fueled an 80% growth for @TELUS. Launching the TELUS LinkedIn strategy, I achieved a 25% increase in brand impressions and 48.6% engagement. My vendor management reduced costs by over 30% in 2014, and I spearheaded TELUS' first paid media program, resulting in a 700% increase in blog visits through Throwback Thursdays.Previous roles at TELUS: •Communications Manager - Digital and Social Media

Toronto, Ontario, Ca

Connecting with mentors from WXN’s community of Canada’s Most Powerful Women: Top 100 Award Winners will help you move up the corporate ladder faster and smarter. You will learn directly from women who are at the top of their fields about the steps they took, the challenges they faced and exactly how they got to where they are. It is a once-in-a-lifetime opportunity to learn directly from the country’s most influential women leaders, along with classroom sessions focused on professional and personal growth.

Vancouver, Bc, Ca

Created annual marketing plans, defined brand positions, managed budgets, and crafted calendars for optimal impact. Collaborated seamlessly with external agencies, led research, creative development, and strategic alignment of media and advertising initiatives. Additionally, I spearheaded the creation of digital strategies, overseeing external websites and managing all social media platforms to ensure a cohesive online presence. My skill set encompasses the development and meticulous management of digital strategies for sustained success.

Richmond, British Columbia, Ca

Managed comprehensive marketing initiatives across 50 locations, overseeing a budget of $450,000. My innovative approach led to the development of an online Design Centre, providing stores the capability to order static, semi-customizable, and fully customizable point-of-sale materials. Demonstrating cost-effectiveness, I strategically coordinated bulk printing with other Marketing Managers, resulting in a substantial 25% reduction in costs. My expertise lies in efficient budget management, creative solutions, and driving impactful initiatives for operational excellence.

Chicago, Us

Bachelor, Business Administration

Diploma, Marketing Management

General Arts And Science Diploma, Business

Media Training