Kathryn Donald Email & Phone Number

Canada

- Overseeing the development of application wireframes, ensuring they aligned with project goals and design best practices.- Managing project progress by creating and updating tickets in Jira, fostering collaboration across cross-functional teams.- Driving the development and prototyping of automated email notifications with a focus on enhancing user engagement and maintaining product clarity.- Conducting thorough quality assurance testing on UI/UX deliverables to ensure they adhered to client expectation.

British Columbia, Canada

- Acting as a cross-functional leader across Shopify – to ensure a unified, seamless merchant experience.- Coached merchants to grow their business by partnering with them on goal development, and providing tailored and structured recommendations to achieve those goals.- Identified areas for improvement, including opportunities for product adoption and implementing new Shopify features; recommending ways to best utilize Shopify’s solutions.- Built relationship to be the Trusted Advisor focussing on growing and retaining merchants.- Connected merchants with top Shopify Partners for custom design and development projects.- Partnered with internal Shopify teams to advocate for merchants’ needs and requests.- Demonstrated an in-depth understanding of industry trends.- Thought critically about interactions and the offerings provided to merchants, with a focus on innovative and disruptive solutions that improved the efficiency and effectiveness of projects; took risks in service of existing projects and explored unknown areas of potential value.- Leveraged insights and skills I acquired through previous experiences with Shopify and beyond to help shape current projects, build out potential new service offerings, and contribute to project work, all in partnership with other stakeholders throughout Shopify.- Built scaled solutions for sales and support that contributed to overall merchant success.

- Generated Plus Sales leads via the existing Shopify Merchant market.- Understood merchant's unique business goals, needs, and challenges, to help them to grow their businesses with Shopify Solutions.- Created bespoke Point of View and Value propositions.- Effectively moved deals through the sales cycle to close- Worked on complex deal cycles collaborating with stakeholders like Partner managers, Merchant Success Managers, Solution Engineers, Launch Engineers etc..- Collaborated on projects within the team and with other Shopify teams to deliver the highest level of the merchant experience- Educated eligible self-direct, high volume ($800k+/GMV) merchants on the Shopify Plus Platform. Managed leads through SalesForce, manages contracts through Agiloft, and initiated onboarding with Shopify’s Plus Launch Engineers and Merchant Success Managers.

British Columbia, Canada

- Adhered to a daily schedule that included a mix of: Phones, three (3) simultaneous chats, and emails.- Ensured merchants had a quick response with same-day ticket review.- Acted as a business coach and guided the merchant and their business holistically when offering solutions.- Completed essential follow-up documentation after each interaction while maintaining KPIs.- Engaged in human conversations with merchants to identify and resolve issues, while also providing coaching/growth opportunities for their businesses.- Offered needs-based solutions.- Advocated for merchants and the Shopify platform by communicating with stakeholders.

British Columbia, Canada

- Responsible for recovering outstanding debts on behalf of the Shopify Capital program. I was tasked with contacting debtors through various means, assisted with negotiating repayment arrangements, and documenting all interactions.- Ensure compliance with local, state, and federal debt collection laws and industry regulations, as well as recording payment processing and accurate record-keeping, along with maintaining a professional and ethical approach in all dealings with debtors.- Meet or exceed collection targets and performance goals while staying updated on evolving debt collection laws and industry best practices.- Recover debts while upholding ethical standards and preserving positive relationships with debtors and stakeholders.

Encinitas, California, United States

- Conceptualized and executed floral designs for various occasions, including weddings, corporate events, and personal celebrations, ensuring each arrangement reflected the client's vision and aesthetic.- Managed all aspects of business operations, including inventory management, budgeting, and purchasing of floral supplies, to maintain efficient workflow and meet client demands.- Cultivated and maintained relationships with clients, vendors, and local businesses to generate new business opportunities and foster a strong community presence.- Developed and implemented marketing strategies, including social media campaigns and promotional events, to increase brand visibility and attract potential customers.- Provided exceptional customer service by offering personalized consultations, attentive support, and timely delivery services to ensure client satisfaction and retention.Skills:- Proficient in floral design techniques, including bouquet arrangement, centerpiece creation, and floral installation.- Strong business acumen with experience in inventory management, budgeting, and client relationship management.- Excellent communication and interpersonal skills, with a proven ability to understand and fulfill client needs and preferences.- Creative flair and attention to detail, with a passion for creating visually stunning and memorable floral arrangements.- Proficiency in marketing strategies, including social media management, content creation, and event planning.

Encinitas, California

Esthetician specializing in Brazilian waxing.

Carlsbad, California

Santa Rosa, California, United States

Trained alongside my mentor as a coral designer. Assisting in the design and assembly of product, as well as delivery, set up, and break down.

Fine Art

Esthetician, Esthetics And Skin Care

Education record