Kathryn Rigsby Email & Phone Number

Thomasville, Georgia, United States

Atlanta, Georgia

• Created and/or updated member and event reports using SQL, Microsoft Excel/Crystal Reports 2013, providing clients with valuable information to make informed business decisions • Provided excellent customer service by thoroughly listening to customers, acknowledging their questions or concerns, and resolving issues in a timely manner• Documented and resolved any questions clients had regarding functionality or report writing through phone, instant chat, or email via the Zendesk customer support ticket system

Tallahassee, Florida

• Identified a need for a monthly member ACH report and created one that indicated new ACH members, current ACH members, and recently dropped ACH members, improving the monthly ACH billing and payment process • Processed new member applications, created new member profiles and listings, and ensured they were correctly displayed in the online member directory• Handled all member data including, but not limited to, company and contact information, billings and payments, listings, and usernames and passwords for the database• Generated weekly and monthly reports for Membership/Marketing, Finance, and Event teams using Crystal Reports 2013• Answered general communication queries from members and staff regarding database functionality • Managed inventory of IT devices and software and was responsible for all IT supply orders• Maintained data to ensure all member information was not only up to date, but correctly formatted for great and easy to read reports• Developed much needed step-by-step software documentation for staff and members to learn to use the database software

Tallahassee, Florida Area

• Oversaw Independent Consumer Support Program, ensuring all correspondence was handled and resolved promptly while maintaining customer confidentiality• Assisted contract managers in reviewing applications and expansions from entities requesting to participate in the Statewide Medicaid Managed Care Long-term Care (SMMC LTC) program• Analyzed and verified enrollment transactions through the Medicaid fiscal agent system (FMMIS)

Tallahassee, Florida Area

• Collaborated with attorneys and marketing team to create or modify attorney biographies and articles for posting on the firm’s website• Maintained the firm’s website and intranet, providing timely and accurate posting, editing, and deletion of content• Participated in the discussion and development of the new features for the firm’s website and intranet to improve user experience• Produced insightful weekly website and analytic reports for attorney pages and articles utilizing Google Analytics, HubSpot, and Microsoft Excel that focused on hit keywords, hits on attorney biographies, and hits on attorney articles

Information Communication Technology

Activities and Societies: Secretary of Project S.P.A.R.T.A: It stands for Supervised Practical Application of Research, Theory.

Bootcamp Certificate, Data Analytics

Completed the Data Analytics bootcamp certificate program November 2020. This course has expanded my knowledge in SQL,MongoDB, Python.

Bachelor Of Arts, Italian, Minor: Education