As a Professor with Fanshawe College, I design and deliver curriculum to students enrolled in courses within the Lawrence Kinlin School of Business. Courses taught range from business documentation to Electronic Health Records to the fundamentals of creating and using databases. I provide context and best practices to concepts being taught, provide learning that reflects workplace realities. I work closely with community partners to prepare students within the Office Administration-Health Services program, for a four-week, unpaid, hosted, onsite field placement for students. I strive to build solid relationships with partners that provide long-term connections with potential student employers.Coordinated recorded demonstrations for key learning concepts within a procedures course, supporting concepts such as agendas, business meetings, and meeting minutes. This became a team building experience, as faculty participated as characters in the demonstrations.Currently developing a work-place simulation to support students that are unable to participate in on-site placement activities.I have been instrumental implementing and supporting industry standard software to multiple programs to support curriculum.

With ISTCL - a company that delivers scalable business solutions to clients worldwide across many industries and sectors - I was a Software Learning Facilitator fulfilling a software rollout for the Ministry of Community and Social Services - Social Assistance and Municipal Operation Branch. This role facilitated 2,000+ employees in learning new software modules virtually (via WebEx) throughout Ontario. Also included was the preparation of learning materials for the team of Learning Facilitators and development of J-I-T video-based learning modules. From January 2014 to April 2014, this was an intensive contract involving the delivery of two - 3.5 hour modules daily and corresponding administration, 5 days per week. From May 2014 to August 2014, I had the additional role of Interim Training Team Lead, including communications, resource scheduling and reporting to upper management, while staying within budget. From September 2014 to March 2015, I on-boarded a new trainer, a new Team Lead and trained the next delivery of content. Due to the demands of the content delivery and my experience with all the types of users, as a resource I was more valuable in the Facilitator role. I continued to support the new Team Lead. I was selected to prepare documentation specifically for Managers. This involved conducting a needs analysis, liaising with Subject Matter Experts and End User Managers to target the documentation.This contract capitalized on my ability to be flexible and responsive in a very dynamic environment.

The Community Care Information Management (CCIM) Program is focused on implementing common assessment tools and the OHRS/MIS standard in all Ontario Healthcare Sectors. My role was with the training and implementation of the Human Resources, Payroll, and Electronic Scheduling modules.I trained 1,000 + healthcare employees in all core modules of the software including reports. I volunteered to work on the electronic scheduling configuration module for the Small Complex Continuing Care Hospital sector. This included the most complex type of scheduling implementation, spanning multiple unions, employee types, locations, and challenges!Trainer Level 1 2010 – 2011► co-ordinated and delivered end-user training for clients that was live instructor-led, webinar and computer based► collaborated with Team Members for software development and upgrading, curriculum development, peer mentorship and review► created and delivered adhoc presentations to support the management team► was entrusted to resolve implementation issues on site with clientsTrainer Level 2 2011 – 2013In this expanded role I maintained and contributed to all Trainer Level 1 activities with the addition of:► implementing and supporting the electronic scheduling module for clients► recruiting and mentoring new Team Members and conducting Train-the-Trainer sessions ► training Support Team Members regarding the electronic scheduling module► monitoring and analyzing resource allocations and providing recommendations resulting in more efficient distribution► providing summaries of upcoming training requirements based on direct client interaction► developing and piloting new course offerings

rL Solutions is a Canadian based software company providing innovative healthcare software for patient feedback, incident reporting, risk management, and patient safety to organizations across North America.In this role I trained on the Risk Management, Patient Feedback, Claims Management and Reporting modules. To decrease the intense learning curve experienced by new Implementation Analysts as they adapted to the new software and industry, I mentored them through this process.My achievements in this role include:► being the highest revenue generating team member 2008 & 2009► coordinating and delivering end-user training for clients via live instructor-led, webinar and CBT formats► collaborating with Team Members for software and curriculum development and upgrading► creating and facilitating numerous presentations for User Group Conferences to maximize software performance► contributing revenue generating modifications to training delivery and curriculum► conducting Train-the-Trainer sessions for internal and client-side participants► sourcing external training resources from facilities to presenters

"One of the best class action law and corporate law firms in Canada" (200+ personnel)My role was to prepare and deliver all technical training requirements for Lawyers, Clerks, Administrative Assistants, and Record Management Personnel.While there less than 2 years, I was one of 3 recipients of their Pyramid of Excellence Award which is a colleague nominated and selected award for outstanding employee contributions.Responsibilities of this role included:► coordinating and delivering all technical training with accompanying Help Desk support► collaborating with Team Members for software development and upgrading► conducting workflow analysis, testing and documenting, and implementing of technical solutions

As a Corporate Trainer, I am capable of learning industry specific software rapidly and thoroughly which positions me to train all types of personnel from the boardroom to the frontline. I offer my expertise as a Consultant to do any and all of the following:► project co-ordination – critical path development through to implementation and project conclusion► prepare needs assessments, developed training material based on results of assessments► conduct one–on–one at home training classes through to large presentations of 200+, seminars► provide end user support via live desk side assistance or remote desktop assistance► staff trade show booths and provide Conference presentations