Kathryn Ruggeri Email & Phone Number

Newton, Massachusetts, United States

Mebane, North Carolina

I was recruited as Operations Manager, progressed to Assistant Director in 2015 and became Executive Director in July 2015. I effectively led organizational operations, built systems and processes, and aligned functional activity to achieve mission and impact while maintaining strong governance and a platform for growth. I managed 8 direct reports within a wider team of 15, including Program Managers, Development Manager, Volunteer Manager, and Business Manager. I partnered with the Board of Directors, managing relationships to ensure fiduciary compliance and enhance governance while aligning operations with organizational strategy.I led strategic planning to set direction for the organization, taking into account stakeholder input. I built capacity and spearheaded continuous improvement to provide a platform for growth in program impact and financial stability. ◼️ Turned -$90k net assets into $195k net assets and eliminated $300k debt.◼️ Achieved 20% increase in revenue in 1st year and continued growth every year thereafter (until COVID-19).◼️ Increased fundraising by 64% over 5-years.◼️ Secured mortgage renewal that moved organization out of high-risk pool.◼️ Navigated COVID-19 with no redundancies or furloughs and no reduction in hours or salaries.

Mebane, Nc

Denver, Co

I served as Project Manager in the Office of Diversity and Inclusive Excellence for the Inclusive Excellence Business Case Competition. I was responsible for team management, event planning, budget development, and cultivating sponsorships with corporate leaders. I assisted the Associate Dean for Diversity & Inclusion and Inclusive Excellence Committee by supervising other Student Assistants, establishing committee systems and procedures, and writing grant applications. I offered consulting services on a variety of projects for Denver area organizations as part of MBA courses and extracurricular activities.

Englewood, Co

I was engaged to work closely with McKinsey Consulting team and Senior Leadership to develop pricing strategy for contract negotiations. I developed project plans, established standard process templates for the analytic toolkit, built tools to support standard analyses, wrote user guide to facilitate implementation and training, and completed pre-negotiation analytics for 3 regions.

Boston, Ma

I was recruited in a joint role to undertake program management to establish efficient operations while developing client/departmental relationships. I maintained staff schedules, trained new staff, and supervised front desk staff and interns. I consistently demonstrated excellent customer service to patients and families while offering resources and referrals, and responding to emergency situations. ◼️Successfully managed program budgets of over $1.5 million while covering Administrator maternity leave.◼️Managed Pawprints Dog Visitation Program by establishing and maintaining schedules, training and evaluating Volunteers, providing support to hospital staff, and reaching out to potential donors ◼️Secured more than $150k in grants for Pawprints program and research study.◼️Implemented hospital-wide initiative to improve educational materials provided to patients and families and acted as hospital editor to turn complex medical information into clear, easy-to-understand instructions for families.◼️Developed policies and systems for new facility as part of Patient Family Housing Program expansion

Boston, Ma

Supported Pawprints Program Coordinator by creating schedules, communicating with volunteers, implementing a new evaluation process, and reaching out to potential donors. Developed Center for Families Annual Report to represent the department to families, community members and hospital staff. Wrote department operations manual.

Jamaica Plain, Ma

Weymouth, Ma; Brookline, Ma

Brockton, Ma

Atlanta, Ga

One of four managers to motivated a team of 80 callers by coaching and implementing incentive programs. Promoted to Manager from Caller.

Atlanta, Ga

Established contact with Emory alumni to build relationships and increase donations to the university. Recognized as all-time fundraising leader by personally raising over $110,000 in annual gifts to the university. Honored as Top Five caller for Spring 2002.

Tampa, Fl; Atlanta, Ga; Weymouth, Ma

Master Of Business Administration (Mba), Non-Profit/Public/Organizational Management

Activities and Societies: Net Impact (Director of Events & Logistics), Board Fellows Program, Daniels Graduate Women in Business.

Master Of Social Work (Msw), Macro Methods/Human Services Management

Bachelor Of Arts (Ba), Major: Sociology And Religion; Minor: Classical Civilization

Activities and Societies: National Society of Collegiate Scholars, Eta Sigma Phi (Classical Honors Society), Eta Sigma Phi Executive Board.