Kathryn Stein Email and Phone Number

-Certified Scrum Master as of November, 2019- Responsible for ensuring the timely delivery of products and promotional items as needed to our LEGO brand retail stores in both the United States and Canada.- Conduct analysis at both an item and a theme level to determine excess and/or low inventory levels. - Streamline the flow of merchandise according to store capacity limits, carrier requirements and calendar considerations.- Collaborate with the market, Supply Chain, Distribution, Planning & Analysis, Marketing and warehouse teams to help provide clear, concise direction on inventory and replenishment into stores, providing insight and data when needed. -Allocate the first six weeks supply of novelty product, using historical data to determine the proper quantities to send to each store based on comp items and sales volume history.-Responsible for creating external purchase orders and working with vendors for store supply items.-Partner with Marketing team to place orders for all promotional items and ensure that they arrive in stores on time for use.

- Responsible for achieving Service Level goals through queue and advisor management as a member of the LEGO Group’s global Workforce Management Team- Planned for and took action upon daily queue and FTE needs depending upon forecasts and actual circumstances, achieving optimal department performance in a fast-paced and ever-changing contact center environment- Gained valuable experience in Workforce Planning Specialist role by performing various reporting tasks and training sessions during the rollout of the contact center’s newest phone system (CSP)- Attended two Microsoft Office training courses (PowerPoint Advanced and Excel Intermediate) to improve my technical skills in the programs utilized daily in my current position

-Responded to consumers’ questions and comments (phone, email, letter) in both English and, when needed, Spanish. -Maintained excellent understanding and ability to use multiple systems including Microsoft Office, CRM, Verint Impact, SAP and Softphone.-Retained an extensive knowledge of all LEGO products, events and policies to best help LEGO consumers.-Responsible for communicating LEGO Brand Retail updates to my team as an LBR Specialist within the Contact Center.-Provided professional, dependable and friendly service to LEGO consumers.

-Worked in the school's bilingual Spanish-English program with two groups of seventh and eighth students for 12-15 hours each week as a Language and Culture Assistant.-Prepared lessons and activities for the following classes: English, Math, Natural Science, Technology and P.E.-Served as a "cultural ambassador," explaining and exploring the similarities and differences between the Spanish and American cultures and languages with my students in the classroom.-Responsible for many projects, including a 16-page English/Spanish workbook for a trip to Granada's Science Park-Tutored six Spanish students outside of the school in private classes and created individual lesson plans and worksheets tailored to each students' particular needs and strengths.

-Created competitive matrices for Baby Art brand as well as sales presentations for this line of products.-Responsible for transforming an outdated product manual booklet into a product manual DVD for use in introducing American retailers to two of DJG's successful European brands as a member of a two-person team.-Updated and reviewed the websites for two of DJG's brands, Maxi-Cosi and Quinny.

Performed administrative office duties at the Brockton, MA chapter of a national non-profit organization.Reorganized member and donor information into an efficient directory system.Created, wrote and mailed out hundreds of newsletters biannually pertaining to the Brockton CSH chapter and its programs.Created multiple PowerPoint presentations summarizing fiscal year programs, finances and other information used at various national conferences.

Worked 20-30 hour weeks during school breaks as a sales associate in a fast-paced retail environment.Communicated with customers and answered their inquiries using familiarity with store merchandise and policy. Trained new staff in store policies and procedures.