Kathryn Sterba Email & Phone Number

Augusta, Ga, Us

More than eighteen years of experience in organizational change management, strategy development and execution, marketing, project management, business process design, and training with a passion to provide servant leadership in my community.

• As Channel Marketing Leader, responsible for the overall channel marketing strategy. Created overall channel communication strategy and plan to increase interaction with dealers from zero set cadence to monthly at a minimum. Developed incentive programs to drive dealers buying behaviors and executed implementation throughout the sales channel.• As Higher Education Strategy Leader, created and executed strategic growth plans in the Higher Education segment resulting in 40% increased sales in 2019. Responsible for maintaining relationships with industry associations and key accounts to ensure further penetration in Higher Education segment. Represent Club Car as a Board Member on the National State Fleet Administrators Board from 2019-2021. • As Golf Marketing Manager, managed multimillion dollar budget for creating and executing commercialization and marketing plans the Golf and Turf segment. Collaborated with sales leadership, marketing communications, and product management to ensure sales effectiveness, adoption, and excitement for new products. Responsible for all major event planning for the organization.

Evans, Ga

• Manage multi-phase cross functional projects for large growth initiatives in the Light Transportation and Aftermarket portfolios• Manage Manufacturing Execution System blueprint, development, and implementation for all value streams in the Manufacturing Facility• Responsible for assimilation of newly implemented Corporate Project Management Methodology to Club Car Business Unit

• Develop and manage specific strategic initiative programs based on analysis of all Dell Services voice of the customer data, including Net Promoter Score results and customer feedback. o Developed new processes for Closed Loop Corrective Action planning, execution, and data analysis across all Dell Services customers involved in the Net Promoter Score survey. o Created new program governance templates for the Strategic Initiative program and drove implementation across business vertical go to market organizations. • Managed Customer Reference Management Tool system development, implementation and ongoing maintenance.

• Managed multi-phase customer application development project for one of the world’s largest hotel chains. Responsible for the maintenance of the Dell approved project management required documentation, project schedule, scope management, and resource management. Scope included applications, testing and infrastructure. • Developed innovative go to market solutions for business problems or customer engagements within the Sports, Entertainment and Hospitality Industry through in-depth analysis, coordination and negotiation with key decision makers. Responsible for execution of solution from marketing and sales team training to customer delivery.

• Achieved customer satisfaction for designing, implementing, and managing transition from legacy SAP system to HRMS for HR master data, time data, and financial data while assisting with change management of HR systems for a large scale organization acquisition. • Lead Human Resources functional team, responsible for tracking open items, measuring results, and communicating progress with client on continuous improvement and transition projects.• Provided primary payroll and human resources support in the SAP R/3 environment concurrently for two clients. o Issue resolution for production system failures and configuration of the payroll system, organizational management system, personnel administration, and personnel development systems including schema and rules changes, table updates, etc. to ensure proper employee payment and human resources functionality.• Worked closely with clients to identify and conceptualize process improvements. Defined and created functional specifications used by the technical analyst for the development of new processes or modifications to existing processes. Executed functional analyst testing of the changes to the system.o Successfully developed new reporting functionality for compensation ratio planning, production skills tracking, emergency contact information, benefits reporting, employee master data reporting, and general earnings data.o Increased client efficiency through developing new interfaces for financial forecasting systems, third party benefit providers, and creating output reports based on results of interfaces.• Served as testing coordinator ensuring all test cases are identified and documented when system upgrades and support packages were applied as well as when new processes were developed. o Coordinated and determined the impact of cross-application system changes and test with multiple systems.

• Led coordination of ongoing training, documentation management, and managing knowledge transfer for future client training owners.o Designed and developed the training curriculum to technology-driven change programs; organizational analysis; end user deployment logistics, and the execution and development of the communications strategy.o Created training assets using Macromedia Captivate and the Microsoft Office Suite of products. All of the training assets were published on a customized, internet-based training asset portal.o Detailed expertise in SAP training development across a wide array of business functions including sales, distribution, human resources, materials management, warehouse management, and production planning. • Led communications planning activities including development of the strategy and plan to ensure ownership, buy-in and awareness of the change program; manages execution of the communication plan.