• Supported e-commerce of a saddlery company providing a broad selection of equine supplies and riding apparel contributing to business expansion.• Monitored products on third-party retailer websites, including Amazon and eBay assuring accurate representation of products.• Educated staff about, and maintain, Marketplace standards fostering relationships with third-party sellers that increased sales and customer satisfaction.• Initiated the integration of a ticket printing and batching process, which entailed working with the IT Department to improve marketplace order fulfillment to streamline the warehouse and packing functions.• Developed and implemented a plan to increase the speed of shipping in a multi-step testing protocol track order fulfillment and accelerate delivery by coordinating with the shipping companies the details.• Introduced the uploading of tracking information to the marketplace programs working with IT and a data company to improve the efficiency of operations.• Discovered new content strategies navigating advanced technologies, partnering with third-party vendors, which expanded the customer base increasing revenue.• Improved efficiencies by drafting new ways of tracking and reporting operational metrics, such as product fulfillment and timelines.

• Provided customers with quality service in the sale of equine supplies and fostering customer relationships.• Managed Amazon orders by promoting efficient operations that quickly and accurately fulfill orders.• Maintained Amazon inventory resulting in sufficient product that met product and customer demand.• Mitigated order errors by accurately picking and packing orders by verifying addresses and order details that generating positive company reviews.• Defused customers frustration by troubleshooting internal challenges that respectfully met customer needs.• Exceeded requirements and increased customer satisfaction resulting in the Employee of the Month Award.• Promoted to Digital Commerce Marketing Coordinator after demonstrating numerous processes that improved sales and overall operations for the company.Warehouse Picker (11/16 - 03/17) • Fulfilled and packed online orders accurately pulling items and meeting customer demands.

• Provided customer assistance, cashiering and stocking, promoting sales and customer satisfaction.

• Composed images and edited maps, fulfilling Airforce requirements.

• Created ads for sales and events that appealed to customers and promoted sales while producing all the photography for the store’s website creating a site that attracted additional visitors.

• Attracted visitors to the Bruins’ website by interacting with fans at their games, taking photos that were uploaded onto their website and then selling photo packages to fans that generated income and fan goodwill.Also employed 10/11 - 04/12