Kathryn Wallington Email & Phone Number

United Kingdom

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Based within the regional HQ in Dubai, accountable for the P&L to business unit contribution of $15 million per annum. Appointed to drive profitable sales growth through customer retention, expansion & new business by inspiring and motivating a high-performance sales team. Playing a key role in developing the regional mid to long term strategy through in-depth analysis of the UAE, targeted market research. As a brand ambassador of Travelport my role is to also raise the profile of the company working closely with marketing, legal, Airline, operations and finance. Full accountability for the larger, strategic regional accounts (such as Dnata, Cleartrip, Cozmo plus others) these accounts are critical to the success of the region.• Exceeded BU - Contribution by 5% and grew market share by 2.9ppt against budget by retaining all existing customers, resigning key customer with growth and winning new businesses.• Improved and maintained internal and external NPS scores by listening, responding and taking appropriate action.• Implemented a successful tele-account team which now looks after over 600 account allowing the account managers to focus on growing the larger accounts.• Conducted published interviews and recordings with Forbes Middle East, Gulf News, TravTalk and other media sources.• Successfully retained the Travel Arabian award for Best Technology Provider - 3 consecutive years.

London, England, United Kingdom

I lead a successful regional team of account managers, new business development managers and support staff, with an overall goal of stopping the regression across Europe and driving growth in theregion. Focusing on online travel agency evolution and more specifically, on the top 20 customers for new business and incremental share of wallet opportunities. Achieving results through developing ahigh-performance culture with a foundation in value-based selling. Alongside a thorough and solid understanding of the customers and a strategic approach to sales. • Set up an aggressive sales campaign targeting the top 20 opportunities.• Created of a dedicated regional team focusing on technical/support (end to end process across all pipelines and channels).• Addressed product gaps via product delivery and re-prioritisation.• Achieved an 11% growth on our top 20 customers identified.• Through a successful RFP won the largest OTA across Europe (Travix) and signed a 5-year deal worth 16.5 million segments.• Managed and enforced the team's sales targets in multiple countries, providing tangible outputs that drove clear actions to improve performance.

London, England, United Kingdom

Accountable for Key Customer advocacy and service delivery for Agency Commerce key accounts worldwide. My team served subscriber customers both online and offline proactively, managing expectations, solving complex issues and bringing challenges to resolution.Influenced and built new processes, policy and procedures for newservices to exceed customer expectations.• Coordinated, monitored and successfully measured operating level agreements and SLA's to ensuring contract level service agreements were met or exceeded for key customers.• Managed and grew the revenue budget across Commercial Operations for each of our fee-based services.• Managed a remote team based in USA, Europe, Middle East and Australia.• Collaborated with the global sales teams developing strategies to retain and develop the customers.

London, England, United Kingdom

Managed the operational service delivery across Europe working in close collaboration with the Regional Managing Director and sales management teams to support their needs and assist in driving positive growth within the business. Accountable for the service delivery for all commercial operations functions, including provisioning, technical services, implementation, training and helpdesk services for Europe.• Overall responsibility to support, coach and motivate a team of over a 100 staff• Generated $3 million in annual savings by implementing new central teams for technical services, customer support incorporating new operational process and reducing wasted resources.• Identified and Implemented new revenue streams including call charging, charging for training, scripts and solutions to name a few.• Supported the implementation and improvement of online services for the customers across Europe, reducing customer calls to the helpdesk and improving SLA times.

London, England, United Kingdom

Accountable for the 2nd largest market outside of the USA, with full P&L ownership. • Lead, motivated and developed the sales team to exceed their business performance measures, overseeing the hiring, training, and professional growth of employees.• Personally, won Industry award – Supplier Sales Manager of the year for the ttg Business Awards 2008• Successfully Integrated two Sales teams (Worldspan & Galileo) to be responsible for 100 Customers and 16 million segments.• 100% Retention of all customers• Successfully Negotiated Key contracts - Portman Travel, Virgin Holidays, Brightsun• Built key relationships across the UK Market (Internally and externally)

London

Worked in various positions in Thomas Cook starting as a Sales Consultant and progressing over time to Team Leader, Customer Service Manager, Branch Manager and finally Regional Manager.Accountable for multi-site locations with various team sizes. Responsible for Team, Compliance, Customer Satisfaction and Store Contribution (P&L)• Awarded Branch Manager of the Year twice for exceeding across all KPI's• Provided high visibility leadership and supported store management to deliver sales and exceed financial budgets.• Develop strategy, direction and tactics at regional level.• Invited and attended their management / leadership program.• Performance managed, coached and developed 9 people in to management positions.• Developed brand expansion initiatives, including sales, marketing, advertising campaign and profit and loss commitments.

Tourism And Travel Services Management

Gcse'S