Kathryn Whitehouse work email
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Kathryn Whitehouse personal email
I’m a customer experience leader passionate about enabling an organisation to do the right thing—the right thing for their customers, their employees, and the business.I have been fortunate to join the Linnaeus Group (a fantastic partnership of the very best veterinary practices across the UK, and part of Mars Petcare) who are passionate about doing just that, and making a better world for pets.My expertise includes NPS/voice of the customer, survey process, inner and outer loop improvement, customer complaints, service improvement, segmentation, customer journeys, employee experience, commercial, analysis, reporting governance, and forecasts.I enjoy making a real difference, solving problems, and influencing people to become customer obsessed.
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Customer Experience ManagerLinnaeusUnited Kingdom
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Customer Experience ManagerLinnaeus Jan 2020 - PresentUnited Kingdom -
Helping Organisations Build Mutually Conducive Client Relationships & Embed Customer-Driven CultureCustomer Conscience Ltd Apr 2019 - PresentUnited Kingdom
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Head Of Customer ExperienceBt 2015 - Mar 2019United KingdomWorking closely with the board, key stakeholders, and account management teams I led the customer feedback programme to achieve 73% response rates, with 77% of customers agreeing significant improvement had been made in their BT relationship. Our Net Promotor Score (NPS) improved by 62 points and profitability realised a 20 point improvement over the same period. In an environment where success is dependent on trusted partnerships with clients, and a deep understanding of their challenges and aspirations, we delivered a breadth and depth of insight which helped shape strategic direction, optimise performance, and remove cost of failure. Engaging customers at scale, within a collaborative process of feedback, action, and review, augmented the account development process and led to continuous improvement in client relationships, increased opportunity, and mitigation of risk. Robust governance, integration with key systems, along with a persuasive communications plan, delivered transparency, cultural change, and customer centricity. -
Deputy General ManagerBt 2008 - 2015United KingdomLed a team of circa 30 sales professionals to meet and exceed revenue and sales targets. Developed, and implemented a landscaping to tool to deliver cross sell and up-sell opportunity while working with stakeholders across the organisation to launch a new proposition which would maximise the new tool.Achieved certificates in coaching and leadership, along with accreditation in key sales methodologies which supported the successful execution of multiple business change programmes.
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Sales ManagerBt 2002 - 2008United Kingdom
Kathryn Whitehouse Skills
Kathryn Whitehouse Education Details
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Business Information Systems
Frequently Asked Questions about Kathryn Whitehouse
What company does Kathryn Whitehouse work for?
Kathryn Whitehouse works for Linnaeus
What is Kathryn Whitehouse's role at the current company?
Kathryn Whitehouse's current role is Customer Experience Manager.
What is Kathryn Whitehouse's email address?
Kathryn Whitehouse's email address is kw****@****nce.com
What schools did Kathryn Whitehouse attend?
Kathryn Whitehouse attended Manchester University.
What are some of Kathryn Whitehouse's interests?
Kathryn Whitehouse has interest in Skiing, Tennis.
What skills is Kathryn Whitehouse known for?
Kathryn Whitehouse has skills like Telecommunications, Unified Communications, Sales Management, Strategic Planning, Managed Services.
Who are Kathryn Whitehouse's colleagues?
Kathryn Whitehouse's colleagues are Hannah Sargent, Sam Barton, Kerry-Lynn Wilde, Danielle Banks, Jordan Smith, Sophie Hicks, Louise Brabon.
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Katherine Whitehouse
United Kingdom1transperfect.com -
1oxfordarchaeology.com -
1sainsburys.co.uk
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