Kat Huynh,Cpp,Chrs Email and Phone Number

Support Strategic/SMB market - < 500 Employee Market-FY 24 - Mid year quota 133%

-Support SMB market - < 200 Employee Market-FY 23 - Record Breaker Qualifier -FY 23 - Full year quota > 106%-FY 23 - Mid year quota 132%-Top contributor to our internal learning platform for UKG Ready-Lead project to design our payroll dashboards for all of pre-sales to utilize-Lead project to provide advanced training to our SMB market for UKG Ready

-Maintain all responsibilities from my previous role as a System Consultant.-Mentor new consultants who join the proactive services team. -Manage internal projects and initiatives to ensure deadlines are met and deliverables exceed expectations.-Manage internal documentation to ensure branding and updated content is maintained across the team.

-Provide detailed analysis and recommendations for UKG Modules, including: People and Pay Center, Year-End, Benefits, Security, Time Management, Performance Reviews, Compensation, Recruiting and Onboarding.-Provide detailed analysis and recommendations on processes. -Assist with managing the roll out of the recommendations to ensure success. -Provide ongoing proactive conversations as business needs change and provide guidance on product enhancements bi-annually.

-Provide detailed analysis and recommendations for Ultimate Software Modules, including: HR Core Payroll, Year-End, Benefits, Security, Time Management (UTM), Performance Management, Compensation Management, Recruiting and Onboarding.-Provide detailed analysis and recommendations on processes. -Assist with managing the roll out of the recommendations to ensure success. -Provide ongoing proactive conversations as business needs change and provide guidance on product enhancements… Show more -Provide detailed analysis and recommendations for Ultimate Software Modules, including: HR Core Payroll, Year-End, Benefits, Security, Time Management (UTM), Performance Management, Compensation Management, Recruiting and Onboarding.-Provide detailed analysis and recommendations on processes. -Assist with managing the roll out of the recommendations to ensure success. -Provide ongoing proactive conversations as business needs change and provide guidance on product enhancements bi-annually. Show less

- Activation consultant for Enterprise customers- Onsite training for Enterprise customers - Analyze a company's needs and build a system that best suits those needs - Organizing a plan to get work done timely and with high quality- Working with business analysts/developers to design a custom product when needed- I have implemented the Affordable Care Act (PPACA) module for 100+ clients- Customer sizes range from 2000-50,000 employee headcount

- Collaborate with support management in analysis of team performance and customer satisfaction reviews in order to increase California team’s closed cases by 11% and nationwide support by 8%.- Train and supervise team of 15 representatives to provide world-class customer service and technical support to Mid-Market and Enterprise clients.- Collaborate with development to enhance the product and assist with setting priorities on those enhancements- Worked with lead knowledge team to… Show more - Collaborate with support management in analysis of team performance and customer satisfaction reviews in order to increase California team’s closed cases by 11% and nationwide support by 8%.- Train and supervise team of 15 representatives to provide world-class customer service and technical support to Mid-Market and Enterprise clients.- Collaborate with development to enhance the product and assist with setting priorities on those enhancements- Worked with lead knowledge team to create, analyze, and publish over 7,000 articles for company-wide Knowledge Base. - Led California team to be one of the top Knowledge Base contributors and users in entire company.- Developed multiple training programs to increase team members’ knowledge, competencies and skill. Show less

-Closed an average of 60 cases per week (Team average was 40).- Provide world-class customer service to Mid-Market and Enterprise customers on a daily basis through inbound and outbound calls, emails and chats.- Recognized with over 30 excellent customer service awards.- Trained 10 new hires in both Mid-Market and Enterprise support.- Adept at analyzing and resolving HR, payroll, and benefit issues in a timely and professional manner.

- Led team to a $4 million revenue annually with a 2% cost cut in 2010.- Tracked revenue for store on a weekly basis. Used analysis of sales to purchase all store products twice a week. Reported all revenue reports on a quarterly basis to Regional Manager- Managed a team of 60 store associates. Coordinated employee schedules, trained and developed employees.- Training supervisor for Southern California Division; trained over 200 employees.

Worked as dining room host, cashier, in drive window, fry cook, on salad table, and cook.