Kathy Ahern Email & Phone Number

Chandler, Az

•Supervise team ( 7-20 representatives) in their day to day functions •Complete action plans and deliver disciplinary action if needed•Motivate, and develop representatives to achieve performance and quality standards•Monitor and assign work volumes to ensure clients service level standards are met •Prepare and deliver annual performance reviews•Conduct regular team meetings to review team performance, quality and to ensure expedient communication of updates to policy and procedures•Conduct regular one on ones with all direct reports to review individual performance•Responsible for Operations team FUN Committee, •Identify and evaluate potential process improvements•Perform quality control through audits and side by sides •Liaison with other core departments to ensure proper communication is given to clients and customers

Gilbert, Az

• Responsible for recruiting Exclusive Insurance Agent opportunities in all states east of the Mississippi River.• Interview a wide variety of applicants, conducting up to 20 interviews daily. • Administer pre-employment assessments to all qualified candidates.• Maintain positive and strong relationship between recruiting department and Field Sales Leaders, Regional Vice Presidents, and Zone Vice President.

• Assist District Vice President develop, grow and maintain personal insurance consultant district team• Recruiting through Taleo, personal contacts, job fairs and conducted recruiting events. Including interviewing, discuss company value proposition, educated prospects on expectations and completed new hire files• Responsible for supervising district team on a day to day basis• Sales Coach and Trainer during new agent classes which included systems and product knowledge, closing strategies, requesting referrals, cold calling, x-dating, lead queue management, customer service etc.• Coordination of networking events (ie: Chamber meetings, Community Events, Home & Garden show, Title Company visits, Realtor tours etc.)• Responsible for coaching/training all new insurance consultants in the state of Arizona• Implemented team promotions/contests as incentives and team building.• Conducted biweekly accountability meetings with each agents to review performance and goals

•All aspects of quoting and sale of property & casualty policies by means of call ins to office, referrals, cross selling and prospecting•Perform cold calling and sending of blanket quotes to lead lists•Run audits for customer communications, reviews, and cross-selling opportunities•Provide customer service including resolution of complaints, assist in determining the best coverage for the insured and completing customer protection reviews•Train all new staff members of the agency, including mentor training of regional staff in the agency•Networking with rental agencies, realtors, mortgage lenders, and other Chamber of Commerce contacts•Develop new prospecting letters, advertisements and training materials for new hires

•Managed all aspects of 6300 PIF agency•Property & Casualty Specialist•Supervised all staff members•Process payroll and regulate all bonus schedules•Maintain and process all banking and remittance for office•Train and coach new staff on office procedures and customer service protocol