Kathy Ahern Email & Phone Number

Chandler, AZ

• Supervise team ( 7-20 representatives) in their day to day functions
• Complete action plans and deliver disciplinary action if needed
• Motivate, and develop representatives to achieve performance and quality standards
• Monitor and assign work volumes to ensure clients service level standards are met
• Prepare and deliver annual performance reviews
• Conduct regular team meetings to review team performance, quality and to ensure expedient communication of updates to policy and procedures

Gilbert, AZ

• Responsible for recruiting Exclusive Insurance Agent opportunities in all states east of the Mississippi River.
• Interview a wide variety of applicants, conducting up to 20 interviews daily.
• Administer pre-employment assessments to all qualified candidates.
• Maintain positive and strong relationship between recruiting department and Field Sales Leaders, Regional Vice Presidents, and Zone Vice President.

• Assist District Vice President develop, grow and maintain personal insurance consultant district team
• Recruiting through Taleo, personal contacts, job fairs and conducted recruiting events. Including interviewing, discuss company value proposition, educated prospects on expectations and completed new hire files
• Responsible for supervising district team on a day to day basis
• Sales Coach and Trainer during new agent classes which included systems and product knowledge, closing strategies, requesting referrals, cold calling, x-dating, lead queue management, customer service etc.
• Coordination of networking events (ie: Chamber meetings, Community Events, Home & Garden show, Title Company visits, Realtor tours etc.)
• Responsible for coaching/training all new insurance consultants in the state of Arizona

• All aspects of quoting and sale of property & casualty policies by means of call ins to office, referrals, cross selling and prospecting
• Perform cold calling and sending of blanket quotes to lead lists
• Run audits for customer communications, reviews, and cross-selling opportunities
• Provide customer service including resolution of complaints, assist in determining the best coverage for the insured and completing customer protection reviews
• Train all new staff members of the agency, including mentor training of regional staff in the agency
• Networking with rental agencies, realtors, mortgage lenders, and other Chamber of Commerce contacts

• Managed all aspects of 6300 PIF agency
• Property & Casualty Specialist
• Supervised all staff members
• Process payroll and regulate all bonus schedules
• Maintain and process all banking and remittance for office
• Train and coach new staff on office procedures and customer service protocol