Maintain a large number of vendor accounts.Process check requests and direct pay invoices.Resolve invoice, purchase order and/or payment discrepancies

Phone call collectionsRespond to customer disputesWork with management and Sales to resolve AR disputesWork with Management on procedural documentation

• Responsible for preparing preventive maintenance agreements, extend warranties and generator monitoring proposals. • Accountable for performing daily data entry and monitoring of all preventative maintenance contracts.• Supervised all aspects of contract renewal processes, to include contacting customers with all contract renewals, generating new pricing proposals and updating systems databases.• Responsible for maintaining periodic reports to include, but limited to, unresolved sales, contract systems, bills of material, and technician certification verification.• Generated all monthly preventive maintenance service orders.• Provided strong interdepartmental skills by working closely with credit department by sharing information about terms and conditions for new contracts• Resolved a variety of customer service and credit related issues.

• Responsible for reviewing status of all credit accounts and initiated collections action according to account due dates.• Accountable for researching disputed delinquent account balances and correcting any errors including misapplied payments and overpayments.• Provided weekly reports to management on delinquent accounts.• Provided periodical assistance, when required, with entering cash receipt data for comparison to bank deposits.• Reviewed accounts daily and provided reports to Corporate Credit Management on any that require special contact or special handling.• Regularly approved and negotiated terms of credit line for new customers.• Provided regular assistance with general office duties required.

• Responsible for daily research and inputs of cash receipts and verified by comparison to the bank deposits.• Performed duties in relation to creating and maintaining customer accounts for lines of credit, account changes, mergers and updates.• Provides customer credit information or ratings on request to maintain and file for accuracy.• Provides notifications to customers with correspondence of acceptance or rejection of applications by mail or email and provides phone calls as required. • Provides assistance to the customer with instructions and information for completing credit requests and loan applications.

• Routinely processed credit applications for potential customers• Provided timely responses to questions addressed by management, clients and other personnel about matters related to general periodicals, professional journals, technical procedures and government regulations.• Routinely provided reports and business correspondence to supervisors.• Responsible for pulling credit reports using National Association of Credit Management (NACM), Lumbermen, Divisions of Corporations, Equifax, and other credit resources.• Provided inputs in data systems for accounts payable using Chax By Fax, SAP, and other filing software.