Kathy Alexander Email and Phone Number

In my current position, I determine Medicaid eligibility for elderly and/or disabled residents at the Iowa Veterans Home. This position requires customer service skills, knowledge, interpretation, and application of complex Medicaid rules and regulations, verifying income and assets of applicants, an ability to explain programs to applicants, and calculation of benefits and eligibility.

I was responsible for all aspects of my store, including customer service, hiring, supervising, and terminating staff, as well as merchandising/displays, payroll, scheduling, and some bookkeeping.