Kathy B. Email & Phone Number

Haines City, Fl, Us

Haines City, Fl, Us

Crestview, Florida, United States

Oversee operations and coordinated with managers to increase quarterly profits by 40%.Overseen operational policies and proceduresOverseen day-to-day operations, including finance, human resourcesand sales. Oversee planning, maintenance and efficiency.Ensure compliance on company, state and federal level Review Budgets and staffingMaintained customer satisfaction with forward-thinking strategiesfocused on addressing customer needs and resolving concerns.

St. Cloud, Minnesota Area

Facilitated closings and ensured that documents were properly prepared and executed. Worked with sales agents, title agents, and team to complete closing packages.• Exceeded department quality goal of 98%.• Demonstrated excellent time management skills, preparing closing documents under the standard lead time. • Recognized for finding the most efficient way to complete a task and sharing tips with peers and managers.• Adapt to department needs to ensure work is completed in a timely and accurate fashion.

St. Cloud, Minnesota Area

Generate initial disclosures and re-disclosures within the 3-day guidelines. • Selected as intern team manager for 10 months• Received the Chairman & Presidents Club Award for creating standard procedures and training associates in a new out-of-state office. • Recognized with Top Performer Award for meeting all guidelines with re-disclosure and quality with less than 2% error rate.

St. Cloud, Minnesota Area

Responsible for Processing Purchase and refinance Retail Loans. Worked with 3rd party vendors. Prepared wires for customers and title companies.• Exceeded department quality goal of 98%.• Received Team MVP Awards for cross-training, mentoring and serving as a subject matter expert for associates. • Provided cross-training for employees from other departments.